Carolinas Telco Federal Credit Union - Gastonia, North Carolina

Carolinas Telco Federal Credit Union: A Comprehensive Overview

Carolinas Telco Federal Credit Union stands as a dedicated financial institution serving the Charlotte metropolitan area and beyond. Located at 324 Burtonwood Dr, Gastonia, NC 28054, the credit union offers a comprehensive suite of financial services designed to meet the diverse needs of its members. With a readily accessible phone number, 7048618078, and a user-friendly website, ctelco.org, individuals seeking reliable banking solutions can easily connect and explore the available options.

Specialties and Services Offered

At its core, Carolinas Telco Federal Credit Union operates as a Federal credit union, prioritizing the financial well-being of its members. It distinguishes itself through a range of specialized services, including convenient Cashpoint access, streamlined car finance and loan company offerings, robust credit union services, and dependable financial institution support. Furthermore, the credit union functions as a respected mortgage lender, assisting individuals in achieving their homeownership dreams. The breadth of these services demonstrates a commitment to holistic financial assistance.

Location and Accessibility

The Gastonia branch, situated at 324 Burtonwood Dr, provides a tangible point of contact for members. The location is strategically chosen to serve the local community effectively. Beyond the physical address, Carolinas Telco Federal Credit Union prioritizes accessibility for all members. The facility boasts several key features designed to enhance the member experience, such as a drive-through for convenient transactions, on-site services catering to specific needs, and dedicated language assistance for non-English speakers. Those requiring accessibility accommodations will find the branch fully equipped, including a wheelchair-accessible car park, wheelchair-accessible entrance, and a wheelchair-accessible toilet, ensuring inclusivity and comfort for all.

Member Feedback and Reputation

Based on available data, Carolinas Telco Federal Credit Union consistently receives positive feedback from its members. The company maintains 31 reviews on Google My Business, with an average opinion of 4.2/5. These reviews highlight several key strengths, including the friendly and helpful staff, particularly individuals like Crystal, who are praised for their efficiency in loan processing and refinancing. Many members express satisfaction with the ease of managing their accounts and the overall customer service experience. A recurring theme in the feedback suggests a strong sense of community and a genuine commitment to member satisfaction. The comments consistently indicate a preference for Telco over larger, more impersonal banks, reflecting a desire for a more personalized and supportive banking relationship. It’s clear that the credit union fosters a welcoming environment and prioritizes building lasting relationships with its clients.

Key Features and Benefits

• Member-Owned Model: As a credit union, Carolinas Telco is owned by its members, meaning profits are returned to the members through lower fees, better rates, and improved services.
• Competitive Rates: The credit union strives to offer competitive interest rates on loans and savings accounts.
• Personalized Service: Members consistently report receiving attentive and personalized service from the staff.
• Financial Education: Carolinas Telco often provides financial education resources to help members make informed financial decisions.

The combination of these factors contributes to the credit union’s positive reputation and strong member loyalty. The dedication to providing exceptional service, coupled with a commitment to member benefits, positions Carolinas Telco Federal Credit Union as a valuable resource for individuals and families seeking a trusted financial partner. The emphasis on accessibility further underscores their commitment to serving the entire community.

In essence, Carolinas Telco Federal Credit Union represents a modern and responsive financial institution that values its members and strives to provide a superior banking experience. Its Gastonia location offers convenience and accessibility, while its comprehensive services cater to a wide range of financial needs. The consistently positive member feedback serves as a testament to the credit union’s dedication to excellence.

👍 Reviews of Carolinas Telco Federal Credit Union

Kyle L.

5/5

I've been working with Telco for about 2 years. They're always super friendly and Crystal makes getting and refinancing a loan a breeze. May never get rid of my big bank, but I'll keep my Telco accounts as long as I'm in Gastonia. Highly recommend!

John S.

1/5

A member less than 30 days.After receiving my new debit card.There was a charge on there for $365.35 that I did not charge. They returned it to me.The other day went to the Gastonia branch.I told her I need to make a$2000.00 deposit in my savings being someone at the bank was trying to steal my money out of my checking account.As I leave the bank.I see my receipt.The teller put the money in my checking account. Which I did not ask her to do!!!I ask her why she did not have pride in her work and why can't she do it right.Anyway the bank manager came our and said I had bewidled her for not doing her job right.My experience there is they will try to steal your money and not do as you ask.Worst bank in AMERICA!!!!!!!

Benjamin C.

5/5

Everytime I come into the Gastonia branch they treat me with amazing respect. Every member is positive and helpful. This is my primary branch. Crystal, Haley, Elizabeth, Tirmary, and Justin are excellent.

Isaac M.

5/5

I have been a customer for many years, dealt with multiple branches, mainly Gastonia and Crisman Street, and have realized the courtesy and professionalism of the employees is universal. I appreciate the fact that I've never felt they were trying to 'sell' me anything but rather offered solutions for my various banking needs whether as simple as individual accounts or as complicated as mortgages. I honestly can't see why anyone would ever want to deal with the endless high fees, interest and sales tactics of the big banks if they can become a member. And on top of that, you'll never find better rates on auto loans, or any other loans for that matter.

Carla M.

5/5

I received wonderful customer service from Brittany at the Gastonia location when obtaining my car loan. She was always available when I called and very knowledgeable when answering my questions. She provided service that you just can't get from a Bank!

kla L.

1/5

Very unhappy just canceled my account because they charged me $30 for not having 1$ To cover the amount I needed in my account. When asked why the money from my savings was not took to cover the Amount and they Had no answer. So I personally think that they should waiver That amount seeing I am a loyal and it was just a dollar . They need a better system

BERRY G.

3/5

I’ve always loved Carolina Telco. Been banking with them off and back on for almost 25 years when I worked with Bell South. I’m disturbed that they want to now start charging 2.00 for the paper statements.

Cynthia G.

5/5

Extremely friendly staff at the Gastonia NC location. Very knowledgeable about their products and services and makes sure the members are in the most beneficial ones.