Capital One Bank - Nutley, New Jersey

Maggie N.

1 Star for THE POOR customer service and the Manager of this branch, Mr. JOSE. The line was long and wrapped around, there were 7 people in front of me and only two tellers in service. Everyone was frustrated from the long wait. The teller didn't call for additional assistance. The manager, Mr Jose came back from what I can imagine Lunch with another employee and they moved slowly through the back without even acknowledging the line. One teller asked him for help with a customer, so I suspected he was a manager than later confirmed by an employee. After helping that 1 employee, he took his bag and leaving the bank while on the phone. Still not acknowledging the long line. He exited the bank without helping any of the customers on the line. HORRIBLE. The time stamp for him leaving the job was 1:15pm. He should NOT be a manager because he doesn't know how to manage.

Angelica M.

I just call them for requirements for open a new account. But the girl the answers the phone was very rude. She told me.. I answered your question right! Because I have more customers waiting for me!!! But it's ok. The question not was for me because I have already account in this bank but I'm thinking in close it.

E. V.

This branch in Nutley has gotten horrible! No customer service at all! Walked in today and waited on a line of 1 for over 20 minutes while just one teller was working, 2 were floating around and one was at the drive up teller window. NOT ONE OF them had the professional courtesy to look up and acknowledge the line and at least apologize for the wait and say “we’ll be with you shortly”. NOT ONE!

The excuse given to me when I finally got to the window was a chuckle and “it’s early morning we are still organizing.”. Really? Aren’t you supposed to do that before you open up so at 9:40, 40 minutes after opening time you are ready for clients?

Gonna move my account to Kearny bank in Clifton and would recommend others do the same. Friendly, prompt and personal service. Not this joke of a bank!

Jean B.

I recently had the pleasure of working with Jose at this branch to open a checking account for my 10-year-old child. I am writing this review to express my utmost satisfaction with the level of service and dedication displayed by Jose.

Jose greeted us with a warm and friendly demeanor. What impressed me the most was his genuine interest in ensuring that my child not only opened a checking/savings account but also understood the fundamentals of how a bank operates.

Jose went above and beyond in explaining the various aspects of the account, breaking down complex concepts into easily understandable terms for my 10-year-old. He was patient and engaging throughout the entire process, making it a positive and educational experience for my child.

D. S. M.

This is my second day coming back to get something notarized. 2/3 tellers have not moved their client for 45 mins. There’s a line of 6 other groups of people waiting to be served and they close in 13 minutes. Also theres never parking. Not the fault of the staff but Capital One should service this area better. There’s like no banks and I’ve been a customer for 10 years

Maria C.

I have been a capital one customer for almost 30 years and, when I have problems they solve,them quickly, I m very grateful 🙏 to yours excellent 😀 staff,thank you capital one

Mia L.

Pat was EXTREMELY patient, kind and helpful today. My daughter and I arrived around 3pm to open up her 1st bank account. We didn't have an appointment but Pat was able to squeeze us in. This location gets a ten from me because Pat gets 5 STARS by herself!! I should apply to work at this location part time, it was very busy the entire time that I was there.

zach D.

This is more about capitol one in general, but I’m just letting you guys know that some things they say about their credit cards are not true, and they try to justify their inaccurate information by telling you that you’d have to jump through a bunch of hoops to fix your problem. My thing is that I really hate being tricked or lied to