Burton E. Carter & Associates LLC - Kingman, Arizona

Abby P.

DO NOT USE HIS SERVICES.
My ex-husband and I received a notice from the IRS regarding our 2017 taxes that we filed through Burton E. Carter. The notice stated that the car we purchased was filed incorrectly. When we met with him, after providing all of the requested information about our car purchase, he told us that we qualified for a large tax credit because of that purchase.

However, according to the IRS, we would've only been eligible for this tax credit if our car was an Ioniq Electric Battery vehicle (a full EV). According to the IRS’ research, this was incorrect because our vehicle is a hybrid with a battery, that does not have at least 5kw hours of capacity. Burton E. Carter should have known and caught this while filling our taxes. Now we owe nearly $12k to the IRS, all due to a mistake made by our CPA/ERA. We came to him in full confidence that these taxes would be done correctly, which they were not and now we are left with a large tax bill as a consequence.

When my ex-husband reached out to see what would what would be done to make this right, the response was that we are fully responsible because we signed our filed taxes. There was no respect, as I reached out twice personally through email and never heard from him regarding this matter. My ex was the only one that received a response stating that we are fully responsible. No efforts were made to compromise or to cover part of the fees, penalties, or audit sum.

We also paid a flat rate and not a percentage of our tax return for his services. I do not believe that this was an intentional fraudulent action. The fact that he refused to back up his work when he touts “years of experience” and supposed "knowledge of the IRS" and their tax policies, the least he could’ve done is to back up his work. While expecting to be accurately represented, as your trusting clients…we shouldn't be the ones to pay for mistakes when we pay you for your expertise and professional services.

jrod M.

a company that cares about you and does your taxes and accounting correctly.
highly recommend and have used them for years.

Shirley J.

Competent, friendly.

Jimmy S.

Jared S.