Belmont Brokerage & Management - Long Beach, California

Anon

Review: A Disappointing Experience at 1518 East Artesia Blvd, Long Beach, CA

Pros:

• Prompt Maintenance: Maintenance requests are handled in a timely manner.

• Friendly Staff: The management company staff are always friendly and courteous when contacted.

Cons:

1. Inadequate Laundry Facilities:
The complex has 18 units, yet only provides 2 washers and 2 dryers for everyone to share. This is grossly insufficient for the number of residents, leading to frequent waits and inconvenience. Furthermore, the washers do malfunction at times, and we are sometimes left with just one working washer until repairs are made. The washers also tend to flood, adding to the frustration. The laundry room ceiling has a large hole, and during the winter months the pipes on the ceiling allow water to drip onto the floor, creating a slipping hazard.

2. Deteriorating Building Conditions:
The walls of the building are in a state of disrepair, with sections appearing shredded and falling apart. This seems like a potential safety issue. No repairs have been made.

3. Outdated Electrical System:
The circuit breaker is outdated and cannot handle the simultaneous use of an air conditioner and other appliances. This means during both winter and summer, the breaker trips frequently, forcing all us residents to choose between staying cool or using necessary appliances like microwaves and vacuums. Numerous complaints have been made about this situation.

4. Poor Insulation and Construction:
The apartments are poorly insulated. Even with the air conditioner running all day, the inside temperature remains uncomfortably high. I used a temperature gun to measure my ceiling, which read 109 degrees despite continuous air conditioning. The walls also emit heat, making it impossible to cool the apartment effectively.

5. Substandard Interior Work:
Inside the apartments, the workmanship is shoddy. Boards in my hallway are improperly placed, exposing the wood beneath. Several floorboards are uneven, creating a noticeable and uncomfortable walking surface.

6. Unjustified Rent Increases:
Rent has consistently increased over the years without any visible improvements to the property. In 2021, I paid $1595 monthly, and by September 2024, the rent will be $1745. These hikes are hard to justify given the ongoing issues and lack of upgrades or repairs.

Despite numerous complaints from tenants, these problems persist, indicating a lack of commitment from the owner, Ronald, and Belmont Brokerage and Management to address and resolve them. I urge potential renters to thoroughly research this management company and this property before making any decisions.

I hope this review brings attention to these issues and motivates the owner and management to make necessary changes for the well-being of current and future residents.

Photos of the issues mentioned are attached.

Rosetta Tate

If there were 10 stars I would definitely have to give them all to this property management company. Belmont Brokerage provided my family with a home within a few weeks of applying. There are so many options available in several areas throughout the Long Beach community. I appreciate all the hard work the team does at answering all of my questions from the moment I stepped foot in the office I was greeted with a smile. I’d definitely recommend this management company to all my friends and family. Thank you Belmont Brokerage for high quality services! We love our new ? home!

Michelle Benavides

I will definitely start off by saying that this place has very good energy, the moment I first walked in, I met Lucille. She was amazing at the help that I really needed. Also so Very understanding! I have lived in one of their apartments before and they have always been so prompt at everything that we needed in that apartment! So I decided to come back after a few years to look for a new place for my family! We really appreciate and are so grateful for the help that the workers have done for us and that patience they've had with me. Thank you guys and THANK YOU Lucille ! We can't wait for our future in our new home!

Javon Givens

Had an amazing experience with Belmont Brokerage. I went in to view a few properties, super easy just leave a $40 key deposit and your license then get the keys to view the properties. I found the perfect unit that I liked and applied right away. The application process was easy and quick. I heard back right away from Ms Lucille, she was so sweet. I was approved within a few days. During the entire process Ms Lucille was super helpful and had great communication. All the way until I got my keys she made sure that all my questions were answered. I interacted with a couple more of the staff at the office at the front desk and everyone was so friendly and helpful. All in all a great experience and looking forward to moving into my new place. Thank you Ms Lucille and the staff of Belmont Brokerage 🙂

Eren Rodriguez

Best ever!! My hubby and I were looking for an apartment for a long time, when we were told to try this company and boy was I glad that I did. They helped us so much and we found our perfect spot! The process was so easy and got approved very quick! Thanks to all the staff here!

Sandi Sarver

Been with Belmont brokerage going on 2 years. They are quick to answer calls,
respond to your request and get the job done. They're great so much better than my past experiences with property managers. I highly recommend them.

Caroline Caro

Ever since I saw one of their properties for rent , messaged and realized I can walk in and pay a refundable deposit to view different ones on your own rather than having to “set up an appointment” was amazing and so efficient. Spoke with Lucille throughout my application process and she was the best. Communication was on top, everything listed on their description for the new place I was approved for was even better in person. Such a good experience so far and I trust it will remain like this throughout my stay here. I appreciate the people working in the front & Lucille, Ruben for accepting my application and making it an easy process. Thank you

Gabriela Guillen-Mayo

This management company is great. Everyone in the office is kind and helpful. The move in process was seamless and I'd recommend using them for your house or apartment hunting.