Bayou City Federal Credit Union - Houston, Texas

Bayou City Federal Credit Union is a well-known credit union located at Address: 6414 Fannin St # G50, Houston, TX 77030. This financial institution specializes in providing a variety of financial services, including ATM and federal credit union options.

One of the standout features of Bayou City Federal Credit Union is its accessibility. The credit union has a wheelchair-accessible entrance, making it easy for people with mobility challenges to enter and conduct their business. Additionally, the credit union has a wheelchair-accessible parking lot, ensuring that members can park conveniently and safely.

According to Google My Business, Bayou City Federal Credit Union has received 40 reviews, with an average rating of 1.9/5. While the credit union has room for improvement in terms of customer satisfaction, it's important to note that every financial institution has its strengths and weaknesses.

When it comes to contacting Bayou City Federal Credit Union, there are several options available. Members can reach the credit union by phone at Phone: 137043980. Additionally, the credit union's website, Website: bcfcu.com., provides a wealth of information about the credit union's services, locations, and hours of operation.

If you're considering joining a credit union, there are several factors to consider. Credit unions typically offer lower fees and interest rates than traditional banks, making them an attractive option for many people. Additionally, credit unions are member-owned, which means that members have a say in how the credit union is run.

When it comes to Bayou City Federal Credit Union, there are several reasons to consider becoming a member. The credit union's convenient location, accessibility features, and variety of financial services make it an attractive option for many people.

Reviews of Bayou City Federal Credit Union

sanjeev goberdhan (AnglerJeev23)

1/5

I had an account with them and they had a fraudulent charge at 12 midnight on my card at a gas station. I called them and told them it was not me I was at home because I had to work at 6am. The associate made it seem like I was lying and said I had to do a police report to prove it. The problem is the sheriff will not do a report if the charge is under 100.00 the charge was 98.00 I have never spent that much at a gas station I have an avalon which takes 50 bucks to fill up . So i never got my money back so I decided to no longer use them as my banking facility. You guys suck and are wrong for what you did to me you didn't even care to investigate the charge. Don't bank with this credit union. I guess if you're not a rich person, they dont care about you. Because I didn't have a high balance, the rep told me.

Cheryl Henderson

1/5

If I could give ZERO stars I would. After being a member since 1991 when I joined as a new young employee, this credit union has gone down. How do you have a voice mail system and no one to answer the phones. Where is all the staff. Not to mention the 866 customer service line on the back of my card does not work either. I have money here that I can't use because no one will answer my calls. As soon as I can get to the medical center, I will be closing this account. Lord protect my money because all the good staff who cared are no longer here and I do not trust the system in place.

julie Smart

1/5

If i could give 0 stars thats what I would give!!! on 12/14/2023 i lost my debit card. I noticed it on 12/16/2023 and i tried to check my account online but as usual the website was down. So on the following business day i went into the bank and reported the charges that were placed on my account. I informed the bank that i did not authorize those charges I was told to call the 1800 number to report the charges...... Then i called and the dept kept giving me the run arounds they asked me what was my card number (mind you i lost the card) I was told they couldnt help me without the card number and that i needed to go back to the bank and get that information.... I did so i also filed a police report and told the police i want to press charges so they forwarded my case to the fraud department. I was told by the bank that it would take 15 days to return my funds and wait for a letter in the mail from the bank. I got a letter stating they put the money back in my account (still not there as of today) on 12/20 but nope it wasnt. I went to the bank today 12/29 and the person that handles that is out and nobody else in this damn bank can help me..... DONT PUT YOUR MONEY IN THIS BANK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dulces Nik

1/5

The app always has errors, the app is always down, their customer service when addressing the app is horrid. Their customer service in general is egregious. I'm so thankful my sister has the ability to invite me to Navy Federal. I have NEVER banked with a credit union nor a bank as terrible as BCFCU.

Ava Johnson

1/5

At one point Bayou City was a really great credit union, not anymore. My biggest problem with them is the ATMs. There are only 2 of them. One in the UT building and one in Hermann. You can't access either of them!!! The UT closes the atm at 430 after the bank closes and you can't even get in Hermann to get to the ATM unless you are a patient or an employee due to covid. I called earlier to ask someone about that and the first girl told me I could use any atm. I already knew that, but why would I want to use another atm and pay unnecessary fees when I can I use the atm at the institute that I bank with. She then gave me a number to speak with someone else. I left a voicemail and the lady called me right back. She was very nice and she explained why the atm is locked after leaving. Apparently, the homeless were going into the atm and damaging them. I completely understand that. However, this is an inconvenience to the customers of the credit union. Normal working hours are 9 to 5. How does the credit union suppose you get your money if you are not able to get to the credit union in time? I guess you would have to take off work just to go to the bank to get your money ?. You should be able to get off, go to the atm, and get your money stress free, but I digress. It just sucks all the way around.

Mykia A

1/5

Horrible customer service. Ali was the only good one and I haven’t seen him. They play with your money. It took 2 weeks for a check from the state to post to my account when it usually takes 24-48 hours. What made me upset is I asked to talk to a manager and Josh said she wasn’t there Less then 5 minutes later I called back and the same guy said “ hold on let me ask my manager.
Dear manager, don’t be lazy! Get on the phone and have some customer service. I don’t even need the money right now it’s just the principle of y’all playing with my money.

JaeGoddess Woody

1/5

This place is one of the worst banking I've ever experienced. There have been several bill n payment set for auto withdrawals posted late which fall on me for late fee s n overdraft cause it would say posted yet not post. Also the system is not up to date or speed with transaction which is unfair for the average working person. In my opinion it's set up to rob customers of money in a semiprofessional way. It's always something....

K porter

1/5

Leaving no stars was not an option. I am so upset with this credit union. This was my 1st credit union, and only joined bc I was advised that my funds would be available a few days sooner. Other than that the customer service is very poor. Like right now the systems are down and I cant even access my account. It says something to the effect of my account cant be found. This really ridiculous! I have had nothing but issues since I joined. I am not happy. Again, the greatest benefit is that you get your funds on wed, instead of Friday. Other than that I would take my work check elsewhere. Come to think of it, I just might have to go back to my old bank. Please dont bring your money to this place.This place is trash. 🙁