Arizona Department of Insurance and Financial Institutions - Phoenix, Arizona

Address: 100 N 15th Ave #261, Phoenix, AZ 85007, United States.
Phone: 6023643100.
Website: insurance.az.gov
Specialties: State government office.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 51 reviews on Google My Business.
Average opinion: 2.4/5.

📌 Location of Arizona Department of Insurance and Financial Institutions

Arizona Department of Insurance and Financial Institutions 100 N 15th Ave #261, Phoenix, AZ 85007, United States

☎️6023643100

⏰ Open Hours of Arizona Department of Insurance and Financial Institutions

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

The Arizona Department of Insurance and Financial Institutions: A Comprehensive Overview

For individuals seeking clarity and guidance regarding insurance and financial regulations within Arizona, the Arizona Department of Insurance and Financial Institutions (DIFI) serves as a crucial resource. This state government office plays a vital role in protecting consumers and ensuring the stability of the financial sector. Located at Address: 100 N 15th Ave #261, Phoenix, AZ 85007, United States, and reachable by phone at Phone: 6023643100, the DIFI offers a wide array of services and information to the public.

Specialties: The DIFIâs core function is to regulate and supervise insurance companies, banks, and other financial institutions operating within the state of Arizona. They are responsible for licensing, examining, and enforcing compliance with state laws and regulations. Their mandate is primarily focused on consumer protection, market conduct regulation, and ensuring the solvency of financial entities.

Key Services and Information Provided:

Insurance Licensing and Regulation: The DIFI issues licenses to insurance agents, brokers, and companies operating in Arizona. They also oversee the activities of these licensed professionals to ensure they adhere to ethical and legal standards.
Consumer Complaint Resolution: A significant portion of the DIFIâs work involves investigating and resolving consumer complaints related to insurance claims, policy disputes, and financial institution practices.
Financial Institution Examinations: The department conducts regular examinations of banks and other financial institutions to assess their financial health, risk management practices, and compliance with regulations.
Regulatory Updates and Publications: The DIFI provides updates on new regulations, laws, and industry developments through its website and other publications.
Educational Resources: They offer educational materials and resources to help consumers understand insurance policies, investment options, and their rights as financial consumers.

Accessibility and User Experience: The DIFI demonstrates a commitment to accessibility, offering a Wheelchair-accessible car park and a Wheelchair-accessible entrance at their Phoenix office. This commitment to inclusivity underscores their dedication to serving all Arizonans effectively. Furthermore, the organization has 51 reviews on Google My Business, with an Average opinion: 2.4/5. While the average score indicates a need for improvement, the volume of reviews suggests significant public engagement.

Website and Online Resources: The Website: insurance.az.gov serves as a central hub for all DIFI-related information. Users can access:

License application forms
Consumer complaint forms
Regulatory updates
Financial institution examination reports
Educational materials
Contact information for various DIFI divisions

Important Considerations for Individuals Seeking Information:

When engaging with the Arizona Department of Insurance and Financial Institutions, itâs crucial to approach interactions with clarity and preparedness. Individuals should have readily available relevant documentation, such as policy numbers, claim details, and financial statements. Contacting the department directly via phone or through their website is generally the most efficient way to obtain specific information or address concerns. Navigating the regulatory landscape can be complex, and seeking professional guidance from an insurance agent or financial advisor can be beneficial, particularly when dealing with intricate matters. The DIFIâs website provides valuable resources for self-education and understanding oneâs rights and responsibilities. They strive to maintain transparency and accountability in their operations, fostering trust and confidence among consumers and financial institutions alike. The departmentâs commitment to consumer protection is paramount, and their proactive approach to regulatory oversight helps safeguard the financial well-being of the stateâs residents.

Contact Details Recap:

Contact Information
Address	100 N 15th Ave #261, Phoenix, AZ 85007
Phone	6023643100
Website	insurance.az.gov

In conclusion, the Arizona Department of Insurance and Financial Institutions represents a vital component of Arizonaâs regulatory framework. Its dedication to consumer protection, financial stability, and accessibility makes it an invaluable resource for individuals and businesses alike. By utilizing the resources available through their website and direct communication channels, stakeholders can navigate the complexities of insurance and financial regulations with greater confidence and knowledge.

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👍 Reviews of Arizona Department of Insurance and Financial Institutions

Arizona Department of Insurance and Financial Institutions - Phoenix, Arizona

B

1/5

They are lazy in their investigation of complaints. It took them 6+ months just to fail to read the details of the complaint and give a boilerplate response denying wrong-doing on behalf of my insurance. The same insurance which failed to respond to any communication for several months, on multiple occasions, during an active claim. They also blatantly refused to pay for covered losses under my policy. Last I checked, these were violations of Arizona law and administrative code…If the Dept of Insurance doesn’t care about that, then what exactly is the purpose of this agency?

Stephan S.

1/5

Had a collision in 2022. The insurance didn't call me back ever and made the worse possible experience to handle the claim. They never picked my car up, never returned calls, never gave me a place to bring the car to for repairs. Instead my car was deemed abandoned even though I called multiple times each day to try to get the car picked up and to a collision canter for repairs.

Now esurance agent is lying to the insurance representive saying I didn't answer the phone when they called about the repairs. (But somehow they claim that they also couldn't see the vehicle because the tow yard denied them, which is not true).

They paid out 7500 for repairs even though they deemed the car a total loss and never paid.

I had to file the original complaint with defi to get any movement and immediately after a year, I got the 7500 payment, which I never actually accepted as a settlement. They simply sent it and I was not happy with this sense they deemed the car a total loss and now I owe 30000 still for the vehicle that they deemed a total loss and refused to pay.

Now DEFI is saying I should bring it to court and they won't issue a complaint against them, although they seem to be communicating with them, they are basically only siding with the insurance company.

Long story short, insurance refused to answer calls or callback, didn't pay for the repairs for the car, after a year and a defi complaint, they issued a check for the estimated repair costs after they already sent a total loss to the insurance company a year ago.

DEFI some how thinks that issuing a repair check after they deemed the car a total loss and sold the car and left me with the bill is acceptable.

Juan R.

1/5

Horrible organization created out greed. The types of so called insurance rag outfits need to be seriously overhauled and brought into the light of honesty. These guys take what money they can from people under the guise of good intentions splurge it on themselves and fancy corporate buildings. Hopefully our state congress can reign in their malpractice and give hard working Americans a break. People pay to mich money for all I durance needs only to sky rocketing rates year after year.

Jana R.

1/5

I filed a claim have heard back. I was in a car accident on July 12 2024 luckily I was not hurt cause Geico leaves the ball in the other companies possession until they hear back from them (Progressive) since Thanksgiving today is Dec 12 2024. I can understand why people get shot waiting for paperwork over 5 months now is way frustrating and not hearing back from DOI is more frustrating!

Lisa

1/5

Terrible and rude customer service. I filed a claim yesterday about a health insurance company collecting $500 from me and then not setting up an account for me. Basically I feel like they stole from me as no proof of health insurance so no medical provider will see me. The representative from the Dept. Of Insurance called me today but not to help. She basically scolded me for filing a complaint. I don't think I've ever been treated like that from a place that is supposed to help me. She didn't see an issue with Banner Aetna collecting $500 from me for insurance for September and then not being able to show me in the system till possibly October thereby causing me to pay for a month of health insurance I'm not able to use. I feel defrauded. Guess I'll just join the ranks of the uninsured because I'm not paying another $500 for something that doesn't exist.

Fortunato C.

1/5

Inept, indifferent and corrupt state government institution. They let insurance carriers and agencies prey on the public.
Commonwealth Casualty(Commonwealth Insurance) and Fox Reliable Agency have REPEATEDLY been reported to the AZ Dept of Insurance for blatant violations, **who does nothing. **
These companies openly violate state insurance laws against the best interest of the public, whom this organization is supposed to protect.
-Example:- Commonwealth Casualty (insurance carrier) and Fox Reliable Insurance Agency . (agency supposed to work in the interests of the customer. ) are owned by the same owners (clear conflict of interest).
The scheme is Fox 'shops' for you, but blindly places AZ Senior Citizens who need mobile home insurance and security with the train wreck Commonwealth Casualty, that loses MILLIONS of dollars per year. (public info on NAIC website) This way the owners earn money as the insurance company and the insurance agency, which is supposed to be independent.
Even worse?
**Commonwealth and Fox Reliable allow unlicensed agents in Armenia to sell new mobile home policies to unsuspecting Arizona seniors (requires an insurance license) , which happened to my Dad who now has a mess due to incorrect information from someone overseas who shouldn't be selling new policies to start with!**
All these bureaucrats care about is collecting license dues and annual fees .
Call, write your state representative to end the corruption.

Jay R.

1/5

Commonwealth insurance should have their license revoked in AZ. Every representative on the phone lies which can clearly be heard if the state actually cared and requested the call logs. The state of AZ needs to do better with shady insurance companies!

morris S.

1/5

Ridiculous!!! This organization is unless. My issue with the representative I talk to was useless. She act like I was bothering her. She talked down to then basically said the insurance company can settle a claim for whatever they want. An 100000 coverage for a commercial truck if insurance company want give you 20000 dollars they can. According to this dumb person. We the people are paying this useless person salary and she don’t want to help the very people that’s paying her. I’m escalating this to get her removed at least away from customer service.