American Coastal Collision - Body Shop - New Bern, North Carolina

Bryan M.

This is the place you need to take your car to for repairs. The manager and his staff genuinely care about the quality of service they provide. The importance they place on customer care is made evident through the manner in which they interact with their clients. In my personal experience with American Coastal Collision, not only was my vehicle repaired quicker than expected, they even went the extra mile and repaired damages to other parts of the car at no extra charge! Needless to say I'm sold on this business practice, and should I need assistance again in the future, will be taking my vehicle to the same people.

Philip H.

This body shop is by far the best one that I have ever dealt with. I have been to a couple in this area, and when I decided to take a chance and take my vehicle there I was so happy with everything. The repairs on my car turned out amazing, my car looked pretty much brand new. They even cleaned the inside of my car out for me! The staff was so friendly, Ashley who works in the front office helped me out so much. She was so helpful and made sure that I was taken care of by the insurance company and the rental car place. So if you take your car to be fixed there make sure you ask for Ashley. I am definitely a loyal customer now!

Jennifer S.

Everyone that I spoke with at the office was friendly and helpful. Jamie was especially helpful and honest. They worked with me and my insurance company, without any problems. My car was repaired in 2 days and looks like new. They cleaned my car, both inside and outside. I have already referred my stepdaughter there. Hopefully, I don't ever need repair work again, but if I do, I know where I will be going. Thanks again for the awesome customer service and repair job!

Marissa C.

After an accident that damaged the entire driver’s side of my car, I was nervous about where to get it repaired. I had been told in the past that the shimmer of my paint was incredibly hard to match. I was referred to American Coastal Collision by Riverside Subaru and they were an approved shop by my insurance.

On my first visit to assess the damage, I was greeted with respect and never once felt judged. They even accommodated my request for a second quote for unrelated prior damage. The quote for all repairs and an alignment came in at several thousand dollars less than I had anticipated!

While the time frame was a little vague, I was more than happy to wait and the quality of their work was well worth it! Looking at my car you would never know it have ever been damaged. The paint is a flawless match. I couldn’t be happier with the work I had done here.

Laila D.

I brought my wife’s vehicle in after a roof and collision. They fixed the bodywork and painted the car. . There were lines in the paint where the paint ran, and when I addressed this with management, they told me that that they did not paint that particular part of the vehicle and it was pre-existing so they wouldn’t do anything about it.

John W.

This is the absolute BEST place to bring your car. I cannot give enough praise to the staff at American Coastal Collision. They clearly take pride in what they do. Their customer first attitude is superceded only by the quality of the work they do. They truly CARE about their customer base and it shows as they "take you by the hand" from start to finish during a time when many customers are feeling most vulnerable.

Riggs F.

Wow. What a great experience. Our car was repaired on time and the repaired damaged was un-noticeable. Jamie & Clause were personable and kept me informed throughout the repair process. All I had to do was show up at American Coastal Collision and they handled EVERYTHING including setting up my rental car and aided in Insurance payment. What started out as being an accidental nightmare, ended up being a great experience. I will use them again (hope I don't need to) and refer them to everyone I know. Great job!!!!

Sincerely,
Patricia Riggs

L G.

I chose to have my vehicle repaired here based on all the reviews I read. My expierience exceeded my expectations. From the moment I called to make an appointment until the moment I picked up my van, the service I received was exceptional! My van looks as good as it did when I bought it. I highly recommend American Coastal Collision.