Amberley House Apartments - Cincinnati, Ohio

Lai I.

My children and I are loving our new apartment/home with Amberley House! The apartment is spacious and lovely with great closet space and a ton of outlets! Also, you can’t beat living in such a grand location that highlights the beauty of nature! Everyone has been welcoming and accommodating. Kayla made sure that the move-in process was seamless! Thank you Kayla! We appreciate the leadership within the SNS property management realm as a whole!

Stephen S.

I had a problem with my thermostat, requested help, and had the problem resolved before I got home from work the same day! John did exactly what I need him to, left no mess, and I now have a warmer apartment. I’m very impressed with John’s efficiency and good work.

Miriam M.

Had issues with heat filled the maintenance out the next day John came in fixed it immediately.also issues with broken valve /top on water heater Jacob replaced the valve/top promptly.
Thanks to John and Jacob the issues were fixed immediately.

Judith E.

John came by yesterday for the semiannual inspection (check smoke alarms, change filters, etc.) Always professional and very thorough. He even checked on items he fixed on prior maintenance tickets without being asked to and asked if there were any other issues he could help with while he was there. SNS is lucky to have someone so diligent and competent.

John B.

Adam, the maintenance manager has assisted my wife and I on 2 separate occasions. He has been very kind and helpful and professional. We think we are really going to enjoy the Amberly House. John & Malvina

GLorianne B.

John is a most professional and efficient Maintenace person I have had work in my apartment. He always comes in ready to work and does the job completely and cleans up any debris that is left. The work is always to my satisfaction, and I could not be any more pleased. Please thank him for me.

zahir A.

I was inpaintet Adam called me with quickness and took care of my problems quickly I am very satisfied also the maintenance man John is amazing always ask me if I’m good and is very friendly

Corbin E.

I paid for a space in the garage and the ceiling above my space leaked every time there was rain or snow. I complained about this multiple times to no avail. The leak was a major issue because there are rails on the ceiling. These rails are old and rusty. The water that fell from them left some corrosive looking substance on the vehicles it came in contact with. Later they decided to plaster over these rails with some white material without fixing the leak. This caused the leaking water to leave white stains on the paint. These stains don’t wash off from a normal car wash. They even leave scratches if you try to wipe them because they have a lot of grit in them. My car’s paint is not the same after being in the garage. It’s new. Older cars that have paint that’s already worn down look even worse if they came in contact with the leaks. I tried to hold on to my space as they are limited and there is a waiting list for a new one, but I cannot pay for something that I cannot use. Amberley House/SNS isn’t doing anything to address this issue or offer a solution - not even an apology.

Clarification for the owner’s response:
1. I never used the garage when the former management company was there. I was not made aware of any leaks at the time of SNS leasing the space to me. I only learned that the leaking problem had been there for some time after my first complaint.
2. I was told on at least one occasion that the issue was resolved but the leaks continued.
3. I relinquished the space because I couldn’t use it when I really needed it. (Snowy/rainy days). It was still leaking when I gave it up. I don’t know if it is fixed now, but it was never fixed during the time that I had it.
4. I think a good business practice would be to continue to hold the space for the tenant while the repairs are being done but not charge them for the months during which it cannot be used.