Alabama Central - Mobile, Alabama

Address: 4318 Downtowner Loop N # G, Mobile, AL 36609, United States.
Phone: 2513431692.
Website: alabamacentral.org.
Specialties: Credit union, ATM.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 16 reviews on Google My Business.
Average opinion: 3.1/5.

Location of Alabama Central

2513431692

Alabama Central, located at Address: 4318 Downtowner Loop N # G, Mobile, AL 36609, United States. is a credit union that offers a range of financial services. With a phone number: 2513431692 and website: alabamacentral.org, Alabama Central is easily accessible for anyone looking for financial assistance.

One of the key features of Alabama Central is their ATM service, which allows members to access their accounts and perform transactions at any time. The credit union also has a drive-through service for added convenience, and it is wheelchair-accessible, making it easy for people with mobility issues to access the building.

In addition to these services, Alabama Central has a team of knowledgeable and friendly staff who are dedicated to providing excellent customer service. They are available to help members with any questions or concerns they may have, and are committed to helping them achieve their financial goals.

According to Google My Business, Alabama Central has received 16 reviews from customers, with an average rating of 3.1/5. While some customers have reported issues with the credit union's services, many have praised the staff for their helpfulness and expertise.

Overall, Alabama Central is a solid choice for anyone looking for a reliable and convenient credit union. Whether you need to access an ATM, perform transactions, or speak with a knowledgeable staff member, Alabama Central has you covered.

If you're interested in learning more about Alabama Central, be sure to check out their website for more information. With a range of financial services and a team of dedicated staff members, Alabama Central is a great option for anyone looking for a credit union they can trust.

Recommendation: Don't hesitate to contact Alabama Central through their website to learn more about their services. With a convenient location, friendly staff, and a range of financial services, they are a great option for anyone looking for a reliable credit union.

Reviews of Alabama Central

Samuel Springer

2/5

David is the only reason I am not giving this location a 1-Star Review. His customer service is 10/10. For everyone else, the service is atrocious.

1) They transferred over to a new system recently and when I logged into my account, it granted me access to someone's completely different account. Imagine a stranger having complete access to your entire bank account? It took a whole day for them to resolve this issue and there was no explanation given aside from basically "new system, not my fault" and a half hearted apology. Outrageous.

2) It seems there are random rules and regulations of things they can do. It makes no sense. I tried to pay one of my auto loans over the phone which I am able to do for another one of them, but not the other. Same explanation "new system, nothing we can do". Now I have to come to the bank out of my way to make a payment.

3) I tried to ask how to transfer money from my Wells Fargo account to my ACCU account or vice versa, and was told "We don't support that, you'll have to call Wells Fargo to have them walk you through it". This I can sort of understand, but again; its an infinite amount of hoops you have to jump through. (I bet if I was able to reach David, he would have no problem explaining the process to me)

I will adjust my review overtime if the experience changes, but so far it is a nightmare trying to get anything done.

Ms. Gracefully Broken

1/5

I gave 1 star because giving 0 wasn’t an option. The branch manager here is very rude. She gave very poor customer service has absolutely no people skills @ all. Your direct deposit isn’t available to you as early as it should be. On your pay day morning, your money is still a pending transaction until after 10 a.m.. I will say amongst the branch manager’s chaos, Amber stood out. Amber was really nice, she tried her best to hear my concern but her branch manager took over & act like a wild woman. Amber stay humble, polite, & professional as you are. I hope one day God elevate you to BRANCH MANAGER @ this same location.

Tammy Niles

1/5

The manager was very rude and they will only let you draw out so much money out of your checking account anything over $500 you can not draw out our when you going on a trip they will put a lock or your car it is a large sum of money. Whenever I get paid from my job which is my check is direct deposit I still have to wait until the bank open at 10:00 a.m. to touch my paycheck. I write them no stars I would recommend anybody to bank with Alabama central credit Union

SHERI DEARMON

5/5

Mr. David Cox went above and beyond to get car loan done in theses trying (virus) times, not once but TWICE! Not only did he do a great job streamlining paperwork, emails etc. He was looking out for his customer! This was so appreciated in times when it is hard to trust anyone. Felt like I had a family member looking out for me. Thank you Mr. David for your hard work and dedication.!

Ultreya

3/5

Be aware, kids' savings accounts are subject to fees that will use up ALL of their money. I thought my child's savings was safe, but it was not. It is gone bc we let it sit there. I THOUGHT this WAS THE POINT--to SAVE it. I had no idea this was a thing, that they could take a child's savings. It felt like they took my child's money with no notice or warning. (Maybe it was in the fine print?) Use a regular bank for savings accounts. Otherwise, before this, I was a fan of this credit union--of credit unions in general, bc they're member-based and not huge conglomerates. BUT, not after they took my child's money!

Jeff Campbell

1/5

Robbery!! This institution removed a large sum of money from my personal checking account without approval or notification. They claimed that they have the right to do this because they are a credit union, not a bank. They moved this money into a LLC small business account that was forced to close by the government during COVID-19. Obviously, the whole purpose for having a LLC and separate business account is null and void here.

Marylou

3/5

, been with them for over 20 years and they have been very slow to update to newer online technology. Cannot use app to pay online always have to hunt for debit cards

Angela Tejeda

1/5

The manager is very rude, lacks people skills, has none customers service skill. She gets very loud and argumentative when one has an issue and doesn't attempt to get a resolution.