AAA Montgomery Insurance and Member Services - Montgomery, Alabama

AAA Montgomery Insurance and Member Services is a reputable insurance agency that offers a wide range of services to its clients. Located at Address: 6901 Vaughn Rd, Montgomery, AL 36116, this agency specializes in various types of insurance, including auto, home, life, and motorcycle insurance.

One of the unique features of this agency is its accessibility. It has a wheelchair-accessible entrance and parking lot, making it easy for people with disabilities to access their services. Additionally, they offer notary public and passport photo processor services, making them a one-stop-shop for various needs.

AAA Montgomery Insurance and Member Services also operates as a travel agency and cruise agency, providing their clients with a wide range of options for their vacation needs. Their team of experts can help you plan your next trip, ensuring that you have a memorable and safe experience.

According to Google My Business, this company has an average rating of 3.8/5 from 87 reviews, indicating that their clients are generally satisfied with their services. This rating is a testament to their commitment to providing excellent customer service and their expertise in the industry.

Overall, AAA Montgomery Insurance and Member Services is an excellent choice for anyone looking for a reliable insurance agency that offers a wide range of services. Their accessibility, expertise, and commitment to customer service make them an ideal choice for anyone looking for insurance, notary public, passport photo processor, or travel agency services.

If you're interested in learning more about this agency and the services they offer, we recommend visiting their website at ace.aaa.com. Here, you can find more information about their specialties, location, and contact information. Their website is user-friendly and easy to navigate, making it easy for you to find the information you need.

Reviews of AAA Montgomery Insurance and Member Services

Marie Garrett

1/5

Their tow service is awful! Took six hrs for someone to come from a town only 35 miles away. When he came he still couldn't find the address. My son had to meet him and we live in town. Aaa you got to do better.

lynda linn

1/5

I have been a customer of AAA since 2019. I called to add a car onto my policy on 5/22/24. Because it was 8 minutes before closing I was hung up on twice. I should have known that was a sign... 6 working days later, 5 agents later I still had no insurance on my new car. Nor did I even have a quote. The first agent, Andre didn't call me back to let me know I needed to speak with my agent. I spoke to him first time on 5/23/24. I found out on 5/28/24. I next spoke with Brea 3 times on 5/29/24. The second time she told me two times she had never spoke to me when I had asked her name each time we spoke plus called her number. I then spoke to Janet the office manager who informed me I needed to speak with Brea to give her my info which I had already done on one of two of the other calls. The third call Brea got another agent named Susie to get on the call. That agent told me she would have to get someone else and she would transfer me. That call either dropped or I was hung up on. No one called back. I have even called the regional manager Amanda King whom still 2 days later has not returned my call. My agent Terry Hillman was stuck in Texas and depending on all others to take care of a simple transaction. She had absolutely nothing to do with any of this.

Cindy Missildine

1/5

My husband called to get roadside service today 8-9-2023 he needed a battery the dispatcher called someone in Clanton AL. the man called him and he said I don't have any batteries but I will come jump you off then a little while later he called back and said I can't get out of the parking lot my husband just told him to forget it and he had a client of ours to jump him off. I called roadside services back and the lady was very nice and said she would cancel himcand made notes of what I told her. If this is the way they respond when they are called to assist someone I do not want any part of this. Very disappointed we pay AAA and they use this kind of idiots. After my husband told them he needed a battery I thought they would bring a battery!

Sheron Colin

1/5

I called Triple A cause my car wouldn't start and I was parked in a parking deck that told me they had no one to come tow me because I was in a parking deck that it would be morning before they could find someone. They also told me to ask the security officer for a jump start. I pay u for road side assistance and u left me to fend for my self. This is a terrible way to treat people.

Dawn Womack

1/5

Waited 3 hours and never got assistance for my flat tire. Not to mention I was in a very bad neighborhood. Called several times to no avail. I cancelled my membership, demanded to off their main list and told all friends and family to do the same. Done with AAA forever.

Veronica E. Tarrance

2/5

The agent was helpful and nice during the initial process, but my car insurance premium increased shortly afterwards. My insurance
agent won't return my calls so I am definitely not renewing at a higher rate without an explanation.

Sylvia Ellis

2/5

My husband and I jave been with AAA for years. We have had several bad experiences with them. Yesterday we call for a tow at 3pm they said they will be there at 4:45. They never came, called or texted. We had to call them back and after 3hours we just called a independent tow company. It makes us wonder what are they good for? We've had lots of missed communications and back and forth with them but all they can offer is apologies. Which does us no good when we are stuck somewhere along side a road. We can't get credit for their mistakes but when it come time to pay them dues they want you to be on time. They have really lost my faith in them. I use to praise them to people about joining but now i don't recommend it to no one. It's use at your own risk but don't get you hopes up because you might be disappointed.

Steve Huffman

1/5

My wife was strained with a flat tire 30 miles from home. She called and AAA advised someone would call her back with an eta. Never got a call back. An Alabama Power truck stopped and the guy changed the tire for her just before dark and she got home safety, no thanks to AAA. AAA did call at 11pm to ask did she ‘still need a tow’. We have been a member for 13 years and have usually got good service, but when one needs emergency service- nothing less will do, that’s what we pay for and expect with every call!