AAA Los Alamitos Insurance and Member Services - Los Alamitos, California

AAA Los Alamitos Insurance and Member Services is a reputable insurance agency located at 3480 Katella Ave, Los Alamitos, CA 90720, United States. This agency specializes in a wide range of services, including auto insurance, home insurance, life insurance, motorcycle insurance, and travel services. Additionally, they provide cruise agency services and are a notary public, as well as offering passport photo processing. The agency is known for its wheelchair-accessible entrance and parking lot, making it convenient for all patrons. With 424 reviews on Google My Business, the company has maintained an impressive 4.5/5 average rating, showcasing their commitment to customer satisfaction.

To contact AAA Los Alamitos Insurance and Member Services, you can reach them by phone at 5624300787. Their website, ace.aaa.com, provides additional information and resources. Their knowledgeable staff is ready to assist you with all of your insurance and member services needs.

Specialties:

• Insurance agency
• Auto insurance agency
• Cruise agency
• Home insurance agency
• Life insurance agency
• Motorcycle insurance agency
• Notary public
• Passport photo processor
• Travel agency

Other points of interest:

• Wheelchair-accessible entrance
• Wheelchair-accessible parking lot

For those seeking comprehensive insurance and member services, AAA Los Alamitos Insurance and Member Services is an excellent choice. Their exceptional customer reviews and convenient location make them a top contender in the industry. Don't hesitate to visit their website or call them directly to learn more about how they can assist you with all of your insurance needs.

👍 Reviews of AAA Los Alamitos Insurance and Member Services

Eddy G.

1/5

Horrible customer service ! It’s seen that everyone works in their own world… and they don’t even put a smile to make customer feel welcome… Last time will be visiting this location … it took me 3 time to get my issue resolved .

Tohm G. (.

5/5

I felt compelled to write a review after having one of the best experiences during my first visit, despite dealing with a complicated billing issue. The manager, Ms. Strong, was exceptionally patient and knowledgeable. She had to make several phone calls to resolve the issue but remained calm and composed throughout the process. Thanks to her efforts, I was able to restore my membership, which had been wrongfully canceled.

Summer J.

1/5

I have had an up-and-down experience with AAA. But at the end is awful. Their customer service is awful. A big part of my leaving is that three discounts that were never applied, though I called multiple time about it. Though I have asked them to stop calling, I have had the membership team calling me over and over and over again to get $55 for a membership, even though I’m paying them $150 a month for my insurance. I was gifted a membership long ago from my parents and now they’re saying that’s not good enough, so I suppose the money I’m already giving them is not good enough either. A particular membership dealer named Diana from Seal Beach decided to be so rude and hang up on me because she had an event when I needed to understand what was going on. I would not sign up for AAA insurance. I’m going with Mercury insurance because they have great customer service. Definitely better what I’ve experienced with Diana from Seal Beach, she needs some disciplinary action.

Suga S.

5/5

Monica is cut from the same cloth as saints are. She helped me with paperwork for a boat, thank the good Lord. It was extremely important, and was stressing me out big time. But Monica and AAA took care of me, what a relief.

Dante M.

5/5

This was my first time going into a membership office, needed to renew my car registration and change my address. DMV site was giving my issues, so opted for AAA. Don’t know why I haven’t done this before, it was 100 times better than going to the DMV or using their online services. Not sure what business is like other times, I went on a Friday afternoon and was in and out 10 minutes with tags in hand. Michael helped me out and was super helpful.

Ruben M.

1/5

I went in to get help tranferring a title to my name. I got a membership to be able to utilize this place but the Hispanic guy at the DMV counter is worse than the DMV employees. He just seemed like he did not want to look into helping me out when the DMV said they could. Save your money on membership and just do things online or the DMV. They just want traffic in here to switch over to their insurance.

Stephanie E.

2/5

This location typically has a long wait. Long Beach office on Spring St is a much better experience.and there’s plenty of parking.

Patti M.

2/5

In terms of travel Mary Felkner is the best! I would give it 5 stars but I recently called and Sean answered. Instead of helping me out with my insurance info that I needed ASAP he sent me back to voice robot and I couldn't get my info b.c. i did not have my policy number so when I finally got through again I had to wait for a call back which took 14 minutes and thus I could not complete what I needed done during my lunch. So now I have to wait until next week b.c. Monday is a holiday and I can't get my sticker for my car for my gated commty. UGH if he just took the time to look up my info and email it to me I could have saved all this aggravation!