Citizens Bank & Trust - Guntersville, Alabama

Beth K.

Took it upon themselves to change my name on checks and debit card, after 10 YEARS. WhenI called after paying $24.00-$25.00 for checks which is too much to start with …they tell me I will have to pay another fee to get more checks
NOT MY DOINGS, THEIRS !!!
Not a good way to treat customers.
And would not even discuss debit card. Another institution may stand behind their customers.

Jesse H.

Literally walked in to open an account with this institution. I asked for a manager due to having a large amount of money to deposit. Instead, this snide, condescending woman comes out, no introduction, no handshake, just sits down and says "what do you want?" I proceed to tell her that we have done business with other local banks and they seem to get freaked out whenever we want to pull out a few thousand dollars worth of cash to pay contractors for work on our house and asked will this institution have the same problem?
She just smirks and says "I don't think this bank and you will be a good fit". I just laughed at her hysterically, showed her the check for $300,000 I was going to deposit and walked out.

I will NEVER do business with any Alabama bank ever again. Congrats to CB&T on being a second rate bank. Best to take your money and business elsewhere.

Angie C.

Guntersville Branch is awesome, Patsy, Ravi, Renea, Bonnie in drive thru, Kennedy they are all awesome.

stacey L.

I have never enjoyed banking or had good experiences with a bank until i started banking at Citizens. Their Guntersville branch is absolutely the best bank ever. Their staff are the most friendly and helpful people. I have never had an issue that they didn't have fixed the same day. My chip fell out of my debit card and I called and drove to the bank and it was ready when I got there. Never even had to get out of my car. I will never use another bank. I love this bank. I feel so protected and appreciated at this bank.

Cozy N.

Pulled into the drive through and sent a $78 checked to be cashed and set there for 5 minutes before I finally hit the call button and was told oh Im sorry it didn't beep. I was okay well I'll take it up front and they will cash it for you. It took them 5 more minutes for them to come and verify my name at which time I just asked for my check back. She said no we just needed to verify but we are going to cash it. It then took 5 more minutes to cash it and send it back out to me.

n 8.

Still amazed by how much customers love this bank and how engrained Citizens and it's employees are in the community. It is easy to see how the two compliment each other. Community + Commitment from local Bank = A True "Community Bank."

Billy T.

Jamie made the whole process simple, informative, and surprisingly enjoyable!Great employee thanks for all the help. ( new happy customer)

Susan C.

Had to replace my Debit card. It was so easy. I was in and out in minutes. I will go back again if I need to.

Andrew P.

Great local bank! Very friendly and helpful staff that truly care and get to know you by name. I always recommend Citizens Bank to my customers that are moving here from other areas.

Beth K.

Took it upon themselves to change my name on checks and debit card, after 10 YEARS. WhenI called after paying $24.00-$25.00 for checks which is too much to start with …they tell me I will have to pay another fee to get more checks
NOT MY DOINGS, THEIRS !!!
Not a good way to treat customers.
And would not even discuss debit card. Another institution may stand behind their customers.

Jesse H.

Literally walked in to open an account with this institution. I asked for a manager due to having a large amount of money to deposit. Instead, this snide, condescending woman comes out, no introduction, no handshake, just sits down and says "what do you want?" I proceed to tell her that we have done business with other local banks and they seem to get freaked out whenever we want to pull out a few thousand dollars worth of cash to pay contractors for work on our house and asked will this institution have the same problem?
She just smirks and says "I don't think this bank and you will be a good fit". I just laughed at her hysterically, showed her the check for $300,000 I was going to deposit and walked out.

I will NEVER do business with any Alabama bank ever again. Congrats to CB&T on being a second rate bank. Best to take your money and business elsewhere.

stacey L.

I have never enjoyed banking or had good experiences with a bank until i started banking at Citizens. Their Guntersville branch is absolutely the best bank ever. Their staff are the most friendly and helpful people. I have never had an issue that they didn't have fixed the same day. My chip fell out of my debit card and I called and drove to the bank and it was ready when I got there. Never even had to get out of my car. I will never use another bank. I love this bank. I feel so protected and appreciated at this bank.

Cozy N.

Pulled into the drive through and sent a $78 checked to be cashed and set there for 5 minutes before I finally hit the call button and was told oh Im sorry it didn't beep. I was okay well I'll take it up front and they will cash it for you. It took them 5 more minutes for them to come and verify my name at which time I just asked for my check back. She said no we just needed to verify but we are going to cash it. It then took 5 more minutes to cash it and send it back out to me.