AAA Downey Insurance and Member Services - Downey, California

ivan M.

This review is for two seller agents in this office. Micaela Cerros, and Norma Zesati you both were amazing! I have had Triple A premium for 5 years, and I never took advantage of some great benefits Triple A provides until I went to this office. Kudos to both of them for their excellent customer service and experience. Thank you both.

Mike K.

I would like to thank Rebecca for her great customer service special on DMV service
Smart and fast
Good job Rebecca
Less than 4 min my car was registered and got my current registration in my hand and my name
Awesome 👌

Simon V.

One employee wasn't helpful but Lupe Tovar was able to explain my DMV registration process while the other employee did not. Thank you again Ms. Tovar.

Ashley M.

Manger Sergio Diaz was rude did not help at all had an attitude. They should not have a manager like this a very bad experience.

Nina Z.

My experience at the AAA office in Downey was extremely disappointing. As soon as I walked in, I noticed the place was dirty, overcrowded, and felt just like a DMV—which defeated the whole purpose of going to AAA for a quieter, more efficient experience. I waited, hoping it would get better, but then encountered a young lady with no customer service skills. She was rude and dismissive, didn’t greet me, and immediately questioned why I hadn’t completed the title in advance. I was there to register a car, with my son’s signed and dated title, but she told me I couldn’t register it without him present.

Thankfully, I later went to the Wilshire AAA office in Los Angeles, and the experience was night and day. Carlos and Lisbeth greeted me with smiles, were patient with my questions, and made me feel welcome. They were professional and efficient, and really turned a frustrating situation around. AAA Wilshire is everything you’d hope for in customer service!

Rene M.

These guys are just a Bunch of Lazy Bums!!!. Slow, slow, slooowww, not presentable, not nice, make you wait for the longest time unnecessarily, they all need proper training for Customer Service in order to become helpful and efficient, should have some dress Code, etc , just Pitiful !!!.

Montserrat T.

This location is very helpful! I spoke to Dennis and he helped me register my car and wrote down every form I needed to make this complicated situation as simple as possible. I really appreciate his help and it made the whole process run much smoother!

Nicolas S.

Richard is an amazing instructor. He’s very talkative and informative. If you ever get driving lessons here ask for him. You’ll like his vibe 🔥💙