AFTRA-SAG Federal Credit Union - Burbank, California

Dave D.

This bank has lied to me multiple times about the APR I was getting and so many more problems. Here's the short version - Told me my APR for my auto loan was 6.4 at 72 months guaranteed then switched it as I was signing papers to 8.8 and 60 months - Told me that I couldn't even buy a car that wasn't paid off by the owner after I found a car (wasn't true) - told me I had 60 days to find a car but then only gave me 30 days and ran my credit twice for the same account - and so much more.

For context, I made the mistake of dealing with this bank on two separate credit lines in separate years and it's just gotten worse.

No one knows what they are talking about at this bank. Everyone will tell you something different about everything. From changing my APR while I was there with the car owner they told me literally "Do you know how many people complain to me that they were lied to" and then said, "I tell them complaining won't do anything for you." Ya that was the guy who fills papers out with you who is also the rudest person on the planet at the Burbank location. I thought we were going to get in a fight the way he was looking at me. I was lied to about everything else. Someone told me after I searched and found a car that I could no longer buy that car until that owner paid off the car and had the title in hand (it ended up being false). The lady told me she was so sure of this but luckily I knew a bit more and said after 10 minutes of her insisting she was right to ask a manager. After 20 minutes of being on hold, she came back and told me she was wrong. You can only imagine the problems this was going to cause find only paid-off cars if I believed her.

None of their portal services work which they make you rely on completely to use and even after 2 weeks I still don't have a balance transfer they were supposed to do (another credit line I should have never gotten into with these guys).

I could go on with so much more but I promise you I just enough with this bank so I wrote this. This bank is the worst bank I have ever dealt with, has cost me more money, and everything is always 10 times harder, time-consuming, and more broken than any other bank or credit union I have ever dealt with.

Paolo D. D.

Bad service, the lady at the front didn’t want to help me and helped the person behind me on top of looking at me weird. 2 visits is all I needed to know I’m gonna close my account.

Beau V. H.

So it was time for me and my partner to open up our very first joint-bank account and I have been SAG since 2004 and figured, why not! This went so very well Denice was wonderful and was very methodical with us both and gave us a clear and kind and fun way of opening an account with them. It took within 30 minutes and was not hard at all. What you need is an ID with your current address on it, A lease agreement, and fully paid SAGAftra dues that they verify over the phone upon opening. There are fees here and there if overdrafts occur but nothing too out of the ordinary. I returned the next week when my online banking profile would not work and Trisha stepped me through like the awesome former New Yorker she is and all while smiling. In the end, this branch is a happy branch where all employees seem to jive well and listen to amazingly curated disco while doing so. Im happy with my account opening process and look forward to many years of business with them all. Keep up the good work and dont stop till you get enough!

A T.

I went in and usually credit union sounds intimidating and my girl Trisha was very very informative and kind. ( great outfit and personality I must add)They have awesome music too. I strongly recommend this location as a proud sag member.

Amy B.

Do not bank here! If you're an actor, don't be fooled by the name, because their affiliation with our union stops there.If you're an actor, whether you make money or not, you will not feel welcome here. If you call for customer service, you'll get rudeness and contempt, but very little service. They lack the technological conveniences that are now standard in their industry (smart phone apps, e-deposits) yet they still charge excessive fees. From what I read online, upper management is in bad need of an over-haul and employee dissatisfaction trickles down to customers. If you complain, they'll just make it worse for you. Check the internet for the bad reviews (not the fake ones); the level of customer dissatisfaction is pretty high. A good business will address publicized dissatisfaction, but not this place. They couldn't care less. Taking my money elsewhere was the best thing I ever did for my family. We are SO much happier with our new credit union - and we're saving money instead of losing it. We lost thousands by banking at Aftra-Sag. Don't do it - you'll be miserable.

Michael R.

Superb staff handles all my banking needs💥

Cameron L. P.

The branch manager George is a saint. He may have a tough exterior but he has a good heart and understands the plight of others. I am happy to bank with SAG-AFTRA credit union and thank George for his understanding.

Brett S.

To be honest, these guys aren't organized or communicative at all...and their customer service stinks!
Overall I feel that the process has been rather slow and, the staff I have dealt with, not very proactive in dealing with me. This has resulted in me having to follow up numerous times in the past few weeks. I have dealt with Becky, Jose and Louis and have heard different stories from each about what actually needs to be done to complete this process. I was first under the impression that the whole thing could be done online and as such didn't bother to visit a branch when I was in LA recently in an attempt to save time. (In hindsight I definitely should have just gone in there to get it done.)

On Nov 13th Becky told me that I would get emails sent to me which never happened (not sure if they were supposed to come automatically or from her personally but they didn't come through to my inbox or spam folder) I was then told by her that I would need to physically sign and post my forms in, not a simple process when I don't have a printer. On Monday Nov 20th, I was then told by Jose Monday Nov 20th that it COULD be done via email and that I just needed to sign the forms and return them via email. I spoke with Louis today who told me that I not only had to send them in physically but I also had extra documents to fill out and a check to create for the deposit.

I also left communication requesting clarity on the process with Lorrena via email and also voice message and have heard nothing back.

I have found this whole process rather stressful as I have had to change my financial plans many times this month based on the financial timeline of the funds from the loan coming through.

To be honest, if it wasn't for the fact that I believe my credit has been pulled for the loan already I'd consider going elsewhere in search of a similar financial product and a better experience. Overall I've found the communication to be clunky and the whole process to be nothing short of stressful and time consuming.