Prestige Properties - Auburn, Alabama

Dana A.

Really an 0 star company, only gave a 1 star because you have to select something. I will try and sum this up but I know they will come back with some more lies so…
Would never rent from them again!!!
Move in ready=broken tile, missing blinds, filthy (food on walls,
cabinets, and in drawers) floor grout was pretty much black but it was cleanable because my tineco cleaned it, human waste all over the toilet, the doors all had daylight coming thru, ceiling fan hanging on by wiring, sinks not attached, appliances broken, animals in the attic running around at night, faulty wiring, dryer exhaust clogged by inhabitants of rodents, mailbox that usps had refused to deliver to and so much more. This is their ideal of move in ready. As items were found they were notified. Shoot I even felt bad because they excessive amount of issues. But I was told they just got the property and they needed to know so they could fix it all. Well some things were addressed for instance they sent someone to look at the stove he attempted to fix it however the main burner didn’t work he said he needed some parts and then he never came back. Same issue with the sink guy, he came and gave a price and that was the last we heard. But let’s also keep in mind this was months down the road. At one point I was told (which I also have corresponding emails to prove) that the office had some drama going on and that was the reason our stuff wasn’t taken care of. I was injured due to the negligence of the property's upkeep. So this is just some of the issues we lived and dealt with. So we moved out and they decided to take it upon themselves to break Alabama law on returning our refund. They never notified us of any charges and never returned the 2k we paid. We were patient and when we started to ask about our refund, we were never told anything about them keeping and we thought we were getting it back. Contacted the attorney generals office and they basically told the AG that the items that were existing prior to our move in were items we damaged. So the AG basi y said we have to seek the court system to try get our money back. It was then brought to light they stated we never returned the garage door opener and keys. However I had pictures of them in the mailbox. They also stated a portable hot tub was left, not sure how when we gave it to a friend of ours. They went and took pictures a day before we were officially moved out. We never missed a payment and the home was left in better condition than we got it in. The owner of prestige was made aware of all of this throughout the entire process and then it was brought directly to his attention and he laughed and said we were liars and said good luck trying to do anything he isn’t touchable.

So with all that at the end of the day just do your research on what company to rent from, because this one is shady and unethical!

Marion W.

Been renting from them for a year. Maintenance requests were handled in a day, during August mind you when everyone and their mom were moving in.

Rental prices are either cheaper or on par with the going rate. They do a great job.

Staff has been super friendly and helpful. Would certainly recommend for anyone to apply to rent through them

EvoN Z.

Decent friendly staff , but maintenance staff was lacking , the guy didn’t even know why the house doesn’t have hot water , ended up didn’t have hot water for the whole year
Also in terms of deposit, got majority of my deposit back , but unreasonably got charged 400 bucks for cleaning service( even though I stay and cleaned the house for hours and took pics of everything)

Ebony H.

I had a wonderful experience with this company! We rented a property that they managed and Prestige handled any repairs/concerns promptly. I would recommend this company to anyone looking for a great company to work with. In particular, Amber in the rental department is amazing! She went the extra mile to make our experience a good one... she really cares about her clients. We were new to town at the time and she made moving to a new city so much easier! Please go see Amber... again she is wonderful.

Charlotte W. C.

I am loving living in my 2 bedroom duplex leased from Prestige Properties. They are an extremely personable group and I have loved my experiences. Amber Sapp always quickly addresses my maintenance issues which are very few and she has always gotten back to me quickly if I have questions. My duplex is an older, quaint and sweet place and has been taken care of very nicely. The maintenance crew have been great to work with as well. They always call before they come and are willing to complete my request even if I cannot be there. I'm staying..

Matt G.

They deserve a plus for their receptionists that were always extremely friendly. With that being said, I have had a horrible experience with this company and highly recommend that you do not do business with them. They don't fix damages in any timely fashion and they hit me with obscene "damages" out of my deposit. Cindy (who did my walk through) claimed that I "had pet damages and there was a cat in my place when she showed it to potential new renters" which was the most blatant lie I've ever heard of considering I'm EXTREMELY allergic to cats. Seriously, save yourself some trouble and rent somewhere else.

Rachael D.

I cannot say better things about prestige properties! We moved to Auburn from out of state and was recommended PP from a friend and they were so helpful with finding us a perfect home in such short notice. 10/10 would recommend!

Allison L.

If I could recommend this company a thousand times over, I would. We worked with Melissa almost two years ago when buying our house and it was nothing short of a pleasant experience for a first time home buyer. Now as we sell the same home, we have been able to experience the same hospitality and professionalism from Melissa and we couldn't be more thankful for Melissa and Ashley in the sale of our first home!