First California Federal CU - Fresno, California

Address: 2525 E Shields Ave, Fresno, CA 93726, United States.
Phone: 5592268282.
Website: firstcalfcu.org
Specialties: Federal credit union, ATM, Loan agency, Mortgage lender.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 32 reviews on Google My Business.
Average opinion: 2.9/5.

📌 Location of First California Federal CU

First California Federal CU 2525 E Shields Ave, Fresno, CA 93726, United States

☎️5592268282

⏰ Open Hours of First California Federal CU

Monday: 10 am–5:30 pm
Tuesday: 10 am–5:30 pm
Wednesday: 10 am–5:30 pm
Thursday: 10 am–5:30 pm
Friday: 10 am–6 pm
Saturday: Closed
Sunday: Closed

First California Federal Credit Union: A Comprehensive Overview

For individuals and businesses seeking reliable financial services in Fresno, California, First California Federal Credit Union (FCCU) presents a compelling option. Located at 2525 E Shields Ave, Fresno, CA 93726, FCCU is a well-established federal credit union dedicated to providing a wide range of products and services tailored to meet the diverse needs of its members. With a dedicated team and a commitment to community engagement, FCCU aims to be more than just a financial institution â it strives to be a trusted partner in its membersâ financial journey.

Key Features and Services

FCCU distinguishes itself through its comprehensive offerings, designed to cater to both personal and business requirements. The credit unionâs core strengths lie in:

Loan Agency: FCCU facilitates various loan products, including auto loans, personal loans, and lines of credit. They work diligently to secure competitive rates and favorable terms for their members.
Mortgage Lender: For those seeking to purchase a home, FCCU provides specialized mortgage lending services, assisting clients through the entire process from pre-approval to closing.
ATM Network: Members enjoy convenient access to funds through FCCUâs extensive ATM network, ensuring readily available cash withdrawals and deposits.
Digital Banking: FCCU offers a robust online and mobile banking platform, enabling members to manage their accounts, transfer funds, and pay bills securely from anywhere.
Checking and Savings Accounts: A variety of checking and savings account options are available, designed to suit different financial goals and preferences.

Location and Accessibility

The physical location at 2525 E Shields Ave provides a dedicated space for members to interact with FCCUâs staff and access services. Accessibility is a priority, as evidenced by the availability of a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all members can comfortably navigate the facility. This commitment reflects the organization's dedication to inclusivity and customer satisfaction.

Customer Opinions and Ratings

First California Federal Credit Union currently has 32 reviews on Google My Business, offering a valuable snapshot of member experiences. The average opinion stands at 2.9 out of 5 stars. While this average indicates room for improvement, numerous reviews highlight positive aspects such as friendly staff, efficient service, and competitive rates. Itâs important for prospective members to carefully review these feedback comments to gain a balanced perspective.

Additional Points of Interest

Beyond its core services, FCCU demonstrates a commitment to its community. The credit union actively participates in local initiatives and supports various charitable causes. Members can further explore FCCUâs community involvement on their website. The website, http://www.firstcalfcu.org/, provides comprehensive information about the credit unionâs services, rates, and policies. Members can also easily contact FCCU by phone at 5592268282. The website also details their commitment to member satisfaction and ongoing improvement of their services.

Recommended Information for Potential Members

When considering First California Federal Credit Union, prospective members should focus on the following key information:

Eligibility: FCCU is open to residents and businesses within specific geographic areas. Itâs recommended to verify eligibility before applying for services.
Fees: Understanding the fees associated with different accounts and services is crucial. The website provides a detailed breakdown of all applicable fees.
Interest Rates: Comparing interest rates on loans and savings accounts is essential for maximizing returns.
Customer Service: FCCUâs commitment to customer service is a significant selling point. Members can contact the credit union directly to inquire about specific needs.

In conclusion, First California Federal Credit Union offers a solid foundation for individuals and businesses seeking reliable financial services in Fresno. While the current average opinion could be improved, the credit union's commitment to accessibility, community involvement, and a wide range of services makes it a worthwhile consideration.

👍 Reviews of First California Federal CU

First California Federal CU - Fresno, California

Justin W.

2/5

Everything was normal seemed fine. Received my new bank card went to go activate it and the guy that answered the phone could barely understand or speak English and when I gave them all my information to activate my card he said it was all good to go so I asked what was my pin or how do I change it.. complete and utter confusion didn't understand what was going on told me I'd have to call the bank and there was nothing he could do. Friday night and I have to wait till Monday before I can access my money or pay rent I can't even use my account because whatever information he put in now is flagged in the system.

Erik B.

2/5

Whoever the girl is at extension 639 needs SERIOUS customer service training and needs to be evaluated.
Tried explaining a situation where a company passed through an automatic renewal I didn't authorize, the girl starts talking to me like I'm lying about something, "well obviously they had your account number at some point because they charged your account".
Yes, I have purchased a membership before, but I NEVER AUTHORIZED AUTOMATIC RENEWAL".
"Well sounds like that's between you and the company then".
They have terrible customer service, there has been times they'd answer the phone and hang right up, everything they do is so outdated, no tap to pay on debit cards, etc.
This use to be a great credit Union, but now it seems like it's ran by a bunch of people who don't care about you or what's going on with your account.
Avoid this place

None ?.

1/5

DO NOT GET AN AUTO LOAN WITH THIS COMPANY

(1) Star for being deceptive about services and not being able to be helpful with difficult situations.

I took an auto loan out with First California Federal Credit Union and agreed to pay a certain amount each month. I was sent a letter stating if I pay by phone, check, or online I would be charged a fee for paying my bill. I called their billing department and asked if I pay in person at a branch location would I be charged a fee. First California Federal Credit Union stated there is no fee when paying with cash or a with debit card in a branch location. So, I had made two payments since in a branch location with my debit card. The first time was in February and the second time was in March. I received a receipt both times for the agreed upon amount. I was reviewing my bank statement and saw that First California Federal Credit Union swiped my card two times creating a charge of 3 dollars and the usual monthly amount. I never received the receipt for 3 dollars or was notified that I was going to be charged a three-dollar fee. I was under the impression there would not be a fee since the billing department express there are no fees charged at a branch location when paying cash or using a debit card. I looked back at the first payment I made in February and there were also two charges one being the usual amount and a 3-dollar charge. This was done at the First California Federal Credit Union branch location at 2525 E Shields Ave, Fresno, CA 93726 with the tellers. Three dollars doesn't sound like a lot but that is not the point. I agree to pay certain amount of money back with interest so the loan company can make money. I don't feel it is right that they charge fees on top of fees to make more money when they are already making money from the interest on the loan I'm paying on time and matter of fact paying the monthly payments early. If anyone else is having problems with this company file a complaint with the Better Business Bureau (BBB) and Consumer Financial Protection Bureau (CFPB). They do put a lot of weight on the company to fix these things and will get noticed for their bad business practices.

Joe M.

1/5

The new ATM machine is JUNK! Can't ever pull cash out, and I'm a member. Have to go to another atm and get charged $3-$4. What a let down

milton C.

1/5

Avoid this bank at all cost. I took out a car loan with them an in order to pay my bill I have to pay a $10 fee every-time
to pay over the phone. They do not allow online payments or any other form of convenient payment. A completely idiotic way to run a bank. its 2023 catch up.

Thomas B.

1/5

I'm surprised they're still open. Worst credit union ever.

Forrest A.

1/5

This bank is nothing but a thief. This bank and branch charged our 83yr old relative $2,511.00. in overdraft fees this last year. This is a disgusting and horrible way to do business that NO-ONE should support. Withdraw your account and certainly do not EVER do business here. We are contacting adult protective services to see if their banking practices violated state and federal laws which protect the elderly.

Samantha J.

1/5

I am extremely disappointed with this bank. Ever since I have opened an account with them in 2014 they have caused me nothing but trouble. I have only banked with them because my car loan was through them. They do not do ANYTHING that you ask them to do. They were supposed to send my statement of facts to change my last name on my car registration to the DMV, NEVER DID IT. I said whatever and just went ahead and paid off my loan with them. I specifically asked them to have the title mailed to them and I would pick it up there. A month later I find out they received it and mailed it off. I NEVER RECEIVED IT! Do they care ? NO. Do not bank here!