Rebecca Sandoval - State Farm Insurance Agent - Asheville, North Carolina

Lorrie L.

Brian Ortega was extremely helpful and knowledgeable! Handled my transaction perfectly and professionally! Being a customer of State Farm for nearly 40 years it’s always wonderful to work with people of his caliber!

Abu M.

If there is a rating of Zero , I would definitely give it to State Farm, unfortunately the lower rating you have is 1.

My experience today was a bad
experience. Although I called the office and made an appointment but I was surprised to find that my name was not listed when I arrived in the office . It took them while to answer my simple questions about changes in my policy .
After the review, Ms. Rebecca Sandoval kindly responded and asked me to contact her and meet her and I did .because the issue is important , I asked my wife who is in our insurance policy to go with my son to her office to discuss our policy to know the reason for the 150% increase in our policy despite that fact that we do not have points in our driving record , and we insisted to meet her personally . I was traveling out of Asheville , my wife and my son Marwan went to the office to meet Ms Sandoval , but she couldn't meet her last Wed 11/15 ,2023 they met another associate to discuss the huge increase in the insurance and the possibilities of adding my young son as a fourth driver ,and to add a second car to our insurance . Unfortunately , the associate provided wrong information and confused us more than helping us . At this we are thinking seriously of all alternatives if the office does not take our issues seriously . I have to mention that we have combined home & car insurance with the office. We decided not to renew our car's insurance with the office .

Now after Hurricane Helen on 9/27/2024 and the damage that we have at our house , we faced several difficulties with the State Farm in resolving our claim for the damage of our property . The office failed now to give us even the original copy of our home insurance , and the estimates of our damage did not include major issues like the mold and water damage in the first floor. . The process of clearing the insurance check is also very complicated..

We have been treated badly by the Claims Department of State Farm , the employees who were assigned to our claim were inefficient , hostile, and disrespectful to us . They blocked us from even getting ALE , not only that but they refused to produce to us a denial letter to submit to FEMA in timely manner

Just like we moved away from the State Farm in our car's insurance, we decided now not to renew our home insurance policy with State Farm.

Denny R.

Having a rather complicated insurance issue is anticipated to be difficult to resolve. But with the very capable and caring effort of Wendy Gurley at the Rebecca Sandoval agency it was a snap! Wendy was so patient and willing to walk us through the process; and Rebecca was equally available to offer her help and expertise. Thanks again Wendy and Rebecca—we highly recommend their agency for all insurance needs!

Elisa A.

I have been with Rebecca Sandoval and team for quite a few years now. When I call them it feels like I’m calling an old friend.

This has particularly been my experience with Deborah Shroyer, when I call, I always ask for her and if she is not available immediately, she calls me back.
She calls to check up on me, to remind me when a bill is due, and was a source of information and support during Hurricane Helene here in Western North Carolina.

I will miss Debora’s friendly and caring demeanor, her knowledge, professionalism and her commitment to supporting me with my insurance needs to the best of her ability.

Gvozden K.

My wife and I have been very pleased with how Rebecca Sandoval's State Farm Agency has handled our claim for the damage caused by Hurricane Helene. The personnel at the office were very compassionate understanding and kind at the main office. They immediately sent adjustors to our home who were thorough and accurate in their assessment of the damages. They expressed concern for the integrity of the house by sending a structural engineer to assess the damage and provide us with a complete report. The compensation was fair and followed their policies. We will continue working with this respected agency.

Gvozden and Kathy Kopani

John B.

My experience with Wendy, the service manager, was absolutely outstanding.
She was gracious and kind and very knowledgable. A true insurance professional. I would definitely recommend her to everyone.

Virginia D.

I worked with Rebecca’s team member, Stacy Shelley, for about a year on a complicated policy proposal. She lost her own house during that year because of Helene, but she was always helpful and prompt and pleasant answering questions and helping me grapple with understanding insurance. I highly recommend her!

Natalie S.

I am thrilled about personally and professionally to use this team and especially the talents of Stacy Shelly. Stacy and the whole State Farm team went above and beyond to help us during hurricane Helene, We are so grateful. She is always there for us and my clients. Furthermore, the firm supports local nonprofits that I am quite passionate about.