Fort Bragg Federal Credit Union - Fayetteville, North Carolina

James R.

My mother used the LPL Financial services offered through this CU. She passed away, and trying to close her brokerage account to settle her estate with LPL has been the worst experience. No help from the LPL advisor, unprofessional service, inconsistent and non-existent communications. I would never recommend these brokers for anyone. Find a local financial advisor!

Shaniece D.

I been with Fort Liberty Federal Credit Union for almost 2 decades and the customer service is horrible; and has continued to get worse over the last 2 years.

Jennie L.

if I could give 0 stars I could. I have called and left messages for Shantrice Watkins to call me back regarding a death of an account holder.
I have called at least 5 times over a 4 1/2 month time frame .

Chantel

Worst bank I ever had! They make it impossible to pay loans easily without paying a fee. Website is never working. I'm so glad I'm close to having this car paid off so I won't ever have to worry about then again. NAVY FEDERAL for the win all day!!!

Melinda W.

If your military AVOID THIS BANK AT ALL COST!! Even if they’re offering to reduce your electric bill!!! They’ve been an absolute nightmare to work with. We financed a vehicle through them and they made it IMPOSSIBLE to pay it off. It took us MONTHS to do it and we had the cash in hand to pay it off. Then when we PCSed and wanted to close the account it was a 305639164 step process to get it closed and get our money. I honestly have no idea how they’re allowed to have a whole military base in their name and be SOO un-military friendly to use. 0/10 stars. I really this helps someone avoid the numerous major headaches we have encountered with this terrible bank.

James K.

Terrible customer service. I tried making my payment for a week and there website wasn’t working. Called and they said the only other option would be for me to take off work since I work all the hours the bank is open and then drive an hour away to make the payment in person, ridiculous. Got charged a late fee even though it was their fault their website hadn’t been working for 2 WEEKS. Absolutely a terrible place to do business.

Jessica T.

So I am going to be very transparent in this review. I have banked with FBFCU for going on close to 16 years. The service the last few years has gone DOWN HILL! The representatives on the phone are down right RUDE. I have been trying to get my money from a deposited check for going on PAST A WEEK now and each time I call I am lied too. At this point I am expecting not to get money at all. They told me my check was going to be available, only to be charged fees. Then told “sorry you were misinformed, no we can’t refund the fees unless it was a error on our end”. Ok, so you don’t think a agent providing misinformation is a error on your end? Then to be told to call on another day to have them release my check funds, only for me to call and them then tell me “I’m sorry I don’t know why they told you we could release your check funds, you will need to wait u til this day.” Ok, fine no issue. I wait til that day, my funds are STILL NOT RELEASED! I call back in, then to be told “you have to wait til end of business day”…..it is now end of business day….guess what? NO FUNDS HAVE BEEN RELEASED! This is my 5th time calling in a week trying to get my MONEY, and when I asked them how to close my account, they were nasty and kept cutting me off. I hate to say that my favorite bank is now the WORST bank to work with. Fair warning, don’t use E-deposit. They will end up holding your money for 1.5 to 2 weeks…..and no it was not a Personal Check. This was a well known PAYROLL COMPANY check. I would understand if it was a personal check. I wish someone at this credit union would actually see this, but I know they won’t. But at least someone may see this prior to setting up a account here. BTW their fees are OUTRAGEOUS!!!! And it’s NEVER their fault!

Yours Truely,
A very upset account holder.

Donna T.

Having been a member of this credit union for over 20 years, I can say that after the past 2 days of dealing with no less than 6 incompetent employees, I am finally ready to close all accounts and take my business elsewhere. I have yet to receive the same answer from any one if those I've spoken to. I've wasted almost 5 hours on hold since this began yesterday. There's absolutely NO excuse for this ineptitude.