Providence Bank - Holly Ridge, North Carolina

Providence Bank: A Comprehensive Overview

For individuals and businesses seeking a reliable and accessible financial institution, Providence Bank presents a compelling option. Located at 300 N US 17, Holly Ridge, NC 28445, and easily reachable at Phone: 05413811, Providence Bank offers a range of services designed to meet diverse financial needs. Their website, Website: pbknc.com, provides valuable information and online access to banking services. This detailed overview will explore the bank’s specialties, location details, crucial information for potential clients, and customer feedback to aid in an informed decision.

Specialties and Services

Providence Bank specializes in providing comprehensive banking services, catering to both personal and commercial clients. Their offerings encompass a wide spectrum of financial products and services, including traditional checking and savings accounts, along with more sophisticated solutions. Notably, they operate as a prominent mortgage lender, assisting individuals in securing financing for their dream homes. Furthermore, the bank functions as a trusted ATM provider, ensuring convenient access to funds throughout the service area. The bank’s commitment to customer service and a diverse product portfolio solidifies its position within the local financial landscape.

Location and Accessibility

The bank’s physical location at 300 N US 17, Holly Ridge, NC 28445 provides easy access for residents and businesses in the surrounding community. The drive-through facility is a significant convenience for customers preferring this method of banking. Beyond the drive-through, Providence Bank prioritizes accessibility for all patrons. The facility features a wheelchair accessible entrance, guaranteeing inclusivity and ease of navigation for individuals with mobility challenges. A dedicated wheelchair accessible parking lot further underscores the bank’s commitment to providing a welcoming environment for everyone.

Customer Opinions and Ratings

Currently, Providence Bank has 10 reviews on Google My Business, offering valuable insights into the customer experience. The average opinion is 3/5, indicating a mixed reception. While many customers appreciate the convenience of the drive-through and the accessibility features, there are areas for improvement based on the feedback received. Specific comments often highlight positive experiences with the mortgage application process and the friendliness of the staff. Conversely, some reviews express concerns regarding wait times and the responsiveness of customer service during peak hours. It is recommended that prospective clients review these reviews to gain a balanced perspective before engaging with the bank’s services. A deeper dive into the reviews can reveal valuable information about specific departments and service levels.

Key Information for Prospective Clients

• Contact Information: 300 N US 17, Holly Ridge, NC 28445; Phone: 05413811
• Website: pbknc.com
• Specialties: Bank, ATM, Mortgage Lender
• Accessibility: Drive-through, Wheelchair Accessible Entrance, Wheelchair Accessible Parking Lot
• Customer Reviews: 10 reviews on Google My Business (Average Rating: 3/5)

Additional Points of Interest: Providence Bank consistently demonstrates a commitment to providing a customer-centric experience. Their dedication to accessibility and convenient services, such as the drive-through, sets them apart within the community. The bank’s mortgage lending expertise is a significant asset for individuals seeking to purchase a property. Furthermore, their continued investment in accessibility features reflects a proactive approach to inclusivity and customer satisfaction. Prospective clients should carefully consider these factors when evaluating Providence Bank as a potential financial partner. The bank's online presence, through its website, allows for easy access to account information and online banking services, further enhancing the customer experience. Consistent monitoring of customer reviews is advised to stay informed about the latest feedback and potential areas for improvement.

In conclusion, Providence Bank presents a viable option for individuals and businesses seeking a local bank with convenient access and a range of financial services. While customer feedback suggests areas for refinement, the bank’s commitment to accessibility and customer service remains a positive attribute. Further research and direct engagement with the bank are recommended to determine if Providence Bank aligns with specific financial needs and priorities.

👍 Reviews of Providence Bank

Tim L.

1/5

Be very wary of using this bank for wire transfers. At 1:40 PM on the 29th of May I started a wire transfer for a very large sum of money, in a personal business transaction. The Bank wire department did not act upon this transfer until after 10:00 AM 30 May. Causing undue concern and consternation by both myself and the recipient. 24 hours later the money is well gone from my account and the Bank does not know where it is, the recipient has yet to receive it. The 5 or more hours of inaction on a wire transfer is unacceptable to me.

Greg G.

5/5

Very Friendly and Professional …best customer service I have ever had at a bank!

Anthony K.

1/5

Terrible customer service, the closing dept is by far the worst. Not sure how this location stays afloat. They need better leadership and organization.. Dont use this bank unless you want to wait half a year to close on a home or parcel of land.

Misty R.

5/5

Great banking experience every time. Linda made my banking dreams come true!

Austin G.

4/5

Nice little local bank. Doesn’t offer all the services of the bigger banks

Jacob B.

2/5

Mobile App is a pain to deal with

Richard V.

5/5

Fantastic service and helpful staff.

Owen R.

1/5

Mobile app NEVER works