Hawks Insurance - Mt Airy, North Carolina

Hawks Insurance: Your Trusted Partner in Mt. Airy

n the heart of Mt. Airy, North Carolina, Hawks Insurance stands as a beacon of reliability and customer-focused service. Recently noted for its merger with First Insurance Agency of Mt. Airy, the company continues to operate from its established base at 306 N Renfro St, providing essential insurance solutions to the local community and potentially beyond. Their commitment to serving clients is evident in their operational focus and the range of services they offer.

Hawks Insurance distinguishes itself primarily as an auto insurance agency and a comprehensive insurance agency. This dual specialization allows them to cater to a wide array of insurance needs beyond just vehicles, potentially encompassing home insurance, life insurance, and other specialized policies, although the provided information emphasizes their expertise in automotive coverage and general protection. Their role as an insurance agency means they act as intermediaries between policyholders and insurance providers, guiding clients through the complexities of selecting the right coverage tailored to their specific circumstances.

Location and Accessibility

For clients seeking in-person services, Hawks Insurance provides a physical presence at 306 N Renfro St, Mt Airy, NC 27030. This location is easily reachable, offering the convenience of face-to-face consultations and immediate assistance. The agency has made provisions for wheelchair-accessible entrance and a wheelchair-accessible parking lot, ensuring that their services are available to everyone, regardless of mobility. This commitment to accessibility reflects a core value of inclusivity and customer care.

To further enhance client convenience, Hawks Insurance offers online appointment scheduling. This digital feature allows busy individuals to book meetings without the need for phone calls or lengthy waiting periods, streamlining the process of getting expert advice and securing coverage. Whether you prefer a digital interaction or a personal touch, the options are designed to meet diverse client preferences.

Areas of Expertise and Services

Hawks Insurance's primary focus lies within the realm of auto insurance. They provide various auto insurance policies, including liability, comprehensive, and collision coverage, ensuring that drivers in the Mt. Airy area are adequately protected. Their expertise suggests a deep understanding of the local driving conditions and regulatory requirements specific to North Carolina.

As a broader insurance agency, their services likely extend beyond automobiles. While the emphasis is on auto insurance, their agency designation implies they handle other insurance types. These could include, but are not limited to, home insurance to protect properties, renter's insurance for those leasing, life insurance for long-term security, and possibly specialized business insurance policies. Their role as an agency means they partner with multiple insurance carriers to offer a competitive selection of plans.

Client testimonials, inferred from the positive reviews, highlight their reputation for honesty and genuine customer service. The feedback suggests that Hawks Insurance prioritizes the client's best interests above all else, even suggesting that an agent from a competing firm recommends Hawks fully when unable to provide suitable coverage. This speaks volumes about the agency's integrity and commitment to finding the right solution.

Furthermore, the mention of Terry personally helping with health insurance indicates a knowledgeable and approachable staff. This human element, combined with their focus on profitability aside from client benefit, positions Hawks Insurance not just as a transactional service provider but as a trusted advisor in the insurance landscape of Mt. Airy.

Client Feedback and Reputation

Hawks Insurance has garnered a strong reputation within the Mt. Airy community, reflected in their significant online presence. They boast 75 reviews on Google My Business, a platform where customers share their experiences. These reviews consistently indicate high levels of satisfaction, with an impressive average rating of 4.8/5. This near-perfect score suggests that Hawks Insurance has successfully built a loyal customer base over time.

The sentiments expressed in the reviews point towards several key strengths. Clients value the friendly and helpful service they receive. There's a clear appreciation for the dedication to customer care, with comments highlighting the agency's willingness to go the extra mile. The emphasis on honesty and integrity resonates strongly with customers seeking reliable advisors. The fact that recommendations are made based on genuine client benefit, even when it might not be the most profitable path for the agency, underscores a business philosophy centered on trust and client welfare.

The personal recommendation from a competitor's agent is a powerful endorsement, suggesting that Hawks Insurance's standards surpass industry norms. This external validation reinforces the positive internal feedback received daily from their own clientele. It indicates that Hawks Insurance is perceived not just as a good option, but as a superior one, capable of delivering exceptional results and building lasting relationships.

Conclusion: Why Choose Hawks Insurance

When considering insurance needs in the Mt. Airy area or seeking reliable coverage beyond driving, Hawks Insurance presents a compelling option. Their combination of expertise in auto insurance, broader insurance agency services, physical accessibility, and innovative features like online appointments makes them a modern and client-centric choice.

But beyond the operational aspects, it's the foundation of trust that truly sets Hawks Insurance apart. The consistent praise for their honesty, genuine assistance, and focus on the client's best interests, highlighted even in the limited review sample provided, paints a picture of an agency built on strong ethical principles. They don't just sell policies; they aim to provide peace of mind through reliable, personalized insurance solutions.

Whether you're navigating the complexities of your first insurance policy, looking to bundle existing coverages, or seeking advice on specialized needs like health insurance, Hawks Insurance offers both the professional expertise and the personal touch to guide you effectively. Their long-standing presence and positive reputation make them a standout choice for insurance services in the region.

👍 Reviews of Hawks Insurance

Amber B.

5/5

While I am also an insurance agent for a competitor, I recommend this agency fully if I cannot provide a good policy for my customers. I personally trust this place to take care of people and Terry helped me personally with my health insurance plan. They are honest and genuine people who will do what is best for you even if it isn’t profitable for them! Keep up the good work!

Maria B.

5/5

My parents referred me to Terry Hawks and I am so grateful! Terry walked me through my new home owners insurance and bundled it with my car insurance (after finding the best prices and coverage on both). His assistant Lisa is amazing. She had everything ready for my call with Terry to finalize details, plus she was so quick on answering emails. I am very impressed by the customer service I get and wish I had called much earlier.

Sandra J.

5/5

We've always loved the service and people at Hawks Insurance. Ready to help when ever we have a question. I remember a deer hit my truck late one night and I called Terry on his cell. The first thing he asked was if everyone was alright and if we needed help. They really care about there customers. They make you feel like you're family. Great company!

Mark M.

5/5

Just wanted to thank you! Hawks Insurance team. Something I've been concerned about for awhile is changing my health and auto insurance. They were out dated and I was paying to much for minimal benefits and service.

Thanks to you guys, the transition to my new insurance plans were a breeze and I saved a lot of money on top of that! Great one stop process with fantastic consultation.

Just wanted to say, you guys are the best and I really appreciate all the help and time you dedicated in my behalf. It's really nice to know there's still people around that do business the right way!

Thanks again,
Mark Matthews

Cathy F.

5/5

Terry was very personable and gave me the attention for my insurance needs that I needed, both Auto and Homeowners, unlike the company I left. I would highly recommend any of my friends and family to him. Thanks again for all of your help and advice. So glad I made the switch!

sherry I.

5/5

Terry Hawks is very helpful and easy to work with. I highly recommend him to everyone I know that complains about their expensive car or home insurance. He will find you the least expensive insurance policies that you need. Everyone should use an insurance broker to assist in getting the right car and home insurance. It will definitely save you money!

Brad T.

5/5

Terry and his team are always a pleasure to work with! They are super friendly and handle all of our insurance needs swiftly and professionally. I have been a customer of Terry's team for four years. Highly recommended!

Streetdreamz T. S.

5/5

Tyler has gone out of his way to find the best deal on insurance as possible. We have used him for our regular car insurance, commercial insurance and even custom car insurance and always finds the best deal possible. He even went as far as to call me to tell me when a better deal comes along and the best time to jump on it. Definitely recommend Hawks insurance of Sparta nc.