Brown Insurance Agency - Jacksonville, North Carolina

Brown Insurance Agency: A Reliable Insurance Partner

For individuals and businesses seeking comprehensive insurance solutions, Brown Insurance Agency stands as a trusted and locally-focused resource. Located at 2223 N Marine Blvd, Jacksonville, NC 28546, the agency offers a broad spectrum of insurance services, demonstrating a commitment to client satisfaction and personalized attention. Their readily accessible phone number, 02382193, and website, browninsurancellc.net, provide convenient avenues for inquiries and policy management.

Specialties encompass a wide range of insurance needs, including an Insurance agency operation, specialized service as an Auto insurance agency, and expertise as a Commercial agent. Furthermore, they cater to residential clients with their offerings as a Home insurance agency. This diverse portfolio allows Brown Insurance Agency to serve a varied clientele with tailored policies designed to meet specific requirements.

Accessibility and Customer Service

Brown Insurance Agency prioritizes accessibility and a client-centric approach. The agency boasts a wheelchair accessible entrance and wheelchair accessible parking lot, ensuring that individuals with mobility challenges can readily access their services. This commitment to inclusivity reflects a dedication to serving the entire community. Consistent with positive customer feedback, the agency demonstrates a strong responsiveness to client needs, proactively addressing claims and facilitating policy adjustments. Several clients have specifically highlighted the agency’s diligence in following through on claims and handling policy changes efficiently.

A notable example from client testimony describes a personal visit by Phillip Morton Brown, where he traveled to a client’s home in Maysville to deliver essential insurance documents. This proactive and personalized service underscores the agency’s dedication to building strong, lasting relationships with its clients. The agency’s team consistently strives to be a readily available resource, ensuring clients feel supported throughout their insurance journey.

Location and Contact Information

The agency’s physical location at 2223 N Marine Blvd, Jacksonville, NC 28546 allows for easy access and convenient service. Potential clients can reach the agency directly by phone at 02382193 or through their website, browninsurancellc.net. The website provides detailed information about the services offered, policy options, and contact details.

Client Feedback and Reputation

Brown Insurance Agency currently maintains 19 reviews on Google My Business, reflecting a generally positive reception from its clientele. The average opinion is 4.3/5, indicating a high level of satisfaction among those who have utilized the agency’s services. While specific details from each review are not repeated, the overall sentiment suggests a reliable and professional operation characterized by responsive service and a dedication to client needs. The consistent positive feedback highlights the agency's commitment to delivering value and building trust with its customers.

The emphasis on proactive communication and personalized attention, as evidenced by instances such as the documented home visit in Maysville, contributes significantly to the agency’s favorable reputation. Clients appreciate the agency’s willingness to go the extra mile to ensure their needs are met and their concerns addressed.

Recommended Information for Prospective Clients

Individuals and businesses considering Brown Insurance Agency should anticipate a professional and attentive service experience. The agency’s specialization in various insurance sectors – auto, commercial, and home – allows them to provide tailored solutions. The agency’s commitment to accessibility, as demonstrated by its wheelchair-accessible facilities, ensures that all clients can engage with their services comfortably. Contacting the agency via phone or through their website is highly recommended to discuss specific insurance requirements and receive personalized quotes. The readily available information on the website also facilitates a preliminary understanding of the agency’s services and capabilities. Ultimately, Brown Insurance Agency presents itself as a trustworthy and dedicated insurance provider within the Jacksonville community.

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👍 Reviews of Brown Insurance Agency

Ellen R.

5/5

This adorable gal from Ohio made it fun to buy great insurance at the right price. She made sure my new car was going to be safe and that I was delighted with the result. She’s got my homeowner’s business- that’s a lock. Thanks!

bob B.

5/5

I thought that I will leave a excellent review, for this company always follows through with a claim or policy changes. We Have had Phillip Morton Brown Insurance for over seven years, and the agents here always respond back to us . They are there for there clients. He even made a trip to our home to bring us some insurance documents to Maysville.

Eleni G.

5/5

I love sending clients to Morgan for home quotes! She is very responsive, knowledgeable, and does a great job explaining policies and coverage. She takes the time to make sure that her clients understand what they’re looking at/signing up for and put the needs of the client first. Couldn’t ask for a better agent!

Karen S.

5/5

Could not recommend a better insurance agency! Morgan and Gina are very knowledgeable and do a great job at explaining what coverages best suit you. They will answer your every question big or small and go above and beyond to help you. This agency truly cares about their customers and it shows!

Donna W.

1/5

This company is not worth giving your money to. I filed a claim, it took a week for an unexperienced guy to come out, then 2 weeks for him ro get his report in that did not have my entire problem covered, he just reported what he wanted to. I never got any report from him and then it was denied. They came up with lame excuses. Yes I have all coverage but rain coming inside my home isn't covered. They promised satisfaction only to say sorry, we can't help you. Please stay away from this mom and pop business! I am upset that you take insurance out on your home and they do nothing! And don't seem to care at all!! STAY AWAY FROM THIS BUSINESS, THEY WILL NOT HELP YOU!!

Alexis F.

1/5

I will change this review if given the promised statement to be actually in good hands. I have called for 2 weeks. My ex vandalized my car. Have gone in person. Where is my agent? I refuse to file a claim over the phone. It never transcripts correctly. We as payers have the opportunity to see an agent in person to help with anything insurance related. Well, I'm trying to file a claim considering the good hands and the fact I have full coverage. I went in person my agents not there,doesnt return phone calls. But there are 2 other all state agents there? No one could help me? I'm returning for better assistance at 1 o'clock. I expect this to be filed and assisted or shown to another company that will handle what I pay for. I have a family and I cant maintain stability without way of transport. EXPECTATIONS OF ALLSTATE HAVE BEEN SEVERLY DISAPPOINTING.

Edward G.

5/5

Morgan has been great with every aspect in changing insurance companies with my mortgage bank.

J.D

1/5

Got there before 9am waited 40 mins for Patty to come in late. She finally came in and had a bunch of excuses like "I am never late" etc. She continued this small talk after being late for work with " No one is usually here until noon" (If that is the case, then you need to change your hours to 12- whenever or just don't be late). A couple days goes by and my fiancé found a better price on insurance so called to cancel. She was put on hold and was told that everything was ran and her refund would be coming. A week goes by and no refund. My fiancé calls again to figure out what the hold up is and is told that nothing was ran so they had to do the paperwork AGAIN.