WNC Community Credit Union - Waynesville, North Carolina

WNC Community Credit Union: A Detailed Overview

For individuals and families seeking a reliable and community-focused financial institution, WNC Community Credit Union stands as a compelling choice. Located at 27 Kent Ln, Waynesville, NC 28786, and easily accessible at Phone: 84561840, with a comprehensive online presence via Website: wncccu.org, this credit union offers a blend of traditional banking services and a commitment to personalized customer care. It’s a financial partner dedicated to serving the Western North Carolina region and beyond.

Specialties and Services Offered

WNC Community Credit Union distinguishes itself through several key specialties. Primarily, it functions as a credit union, meaning it’s owned and operated by its members rather than stockholders. This structure directly translates to a focus on member benefits and competitive rates. They provide a wide array of banking products, including checking accounts, savings accounts, certificates of deposit (CDs), and various loan options. Furthermore, the credit union operates an ATM network, ensuring convenient access to funds. Notably, they act as a Mortgage broker, assisting clients with navigating the mortgage process and securing favorable loan terms. The drive-through facility and wheelchair accessible entrance and parking lot further emphasize their dedication to accessibility and convenience for all customers.

Location and Accessibility

The physical location at 27 Kent Ln in Waynesville, NC, positions WNC Community Credit Union within a vibrant and growing community. The building itself is designed with accessibility in mind, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot. This commitment to inclusivity is a core value, reflecting the credit union’s dedication to serving the entire community. The drive-through service adds another layer of convenience for members who prefer this method of banking.

Customer Feedback and Reputation

Based on publicly available reviews, WNC Community Credit Union enjoys a remarkably positive reputation. The company boasts 22 reviews on Google My Business, with an average opinion of 4.9/5. These reviews consistently highlight the exceptional customer service provided by the staff. Many members express appreciation for the friendly and helpful nature of the employees, specifically mentioning individuals like Beth, who are noted for their consistent attention and personalized service, even over the phone. A recurring theme within the reviews is the welcoming and clean environment of the branch, fostering a positive banking experience. While some feedback suggests a need for modernization in their technological offerings, the overall sentiment underscores a strong commitment to member satisfaction. The focus on building relationships and providing attentive service appears to be a key differentiator for WNC Community Credit Union.

Key Characteristics and Benefits

• Member-Owned Structure: Benefits directly reflect the credit union’s success.
• Competitive Rates: Typically offer favorable rates on loans and savings products.
• Personalized Service: Known for attentive and friendly staff, fostering strong customer relationships.
• Community Focus: Dedicated to serving the Western North Carolina region.
• Accessibility: Provides a drive-through, wheelchair accessible entrance, and parking lot.

WNC Community Credit Union’s approach prioritizes the needs of its members, creating a supportive and reliable banking environment. It’s an institution that values strong community ties and strives to deliver exceptional service, making it a worthwhile consideration for individuals and families seeking a trusted financial partner. The dedication to accessibility and a positive customer experience is evident across numerous reviews, contributing to its strong reputation. Furthermore, the mortgage brokerage services offer a valuable resource for those seeking home financing solutions. The credit union’s continued success is undoubtedly rooted in its commitment to its members and the community it serves.

👍 Reviews of WNC Community Credit Union

Thomas D.

3/5

As you'll notice with all of their reviews they excel at customer service. That's nice. However, from a technology and modern convenience standpoint they are very far behind. For very basic banking it's not bad but if you want modern connectivity or a stable platform for digital banking this isn't the place.

Lois S.

5/5

So glad I changed banks. This is a clean and great environment. These ladies are kind and helpful. A special shout out to Beth...
She always remembers me even over the phone.
Thank you all.

Rrickynsc

5/5

Best folks a bank can have. Not like the others.. The tellers, Julie, Beth, Harriet ( Hannah) and "the arm snatcher" (Elsa) at the drive up window are beyond the best in the business!! Love y'all!! I'm sure all the other staff are just as wonderful but these are the ones I deal with the most on a daily basis face to face.. Never had a bank treat their customers so good. THANKS Y'ALL!!!

Lisa G.

5/5

You feel like family from the moment you walk through the door. Everyone here is extremely nice and helpful. If you are looking for a small town bank with great customer service, I would definitely recommend WNCCCU.

Ryan S.

5/5

This bank is fantastic. The staff is the best banking staff I've ever experienced. Real customer service. They also did a great job refinancing my house. Top notch

School A.

5/5

I have been blessed with banking with WNC Community Credit Union since 1995. I would never go anywhere else. They are so patient with all of my children and even take the time to answer all of their financing questions and take them seriously. Once, we were turned down for a loan about 18 years ago because it would be too much of a financial strain after they calculated income and bills and the amount of the loan we were trying to get. NO big bankers have ever looked out for us the was WNC Community Credit Union has. I recommend them to everyone I talk to about banks. I LOVE our bank!

maggie B.

5/5

Best Bank in the world, extremely nice staff that is always ready to help you with whatever you need,love all of them!!!!

Lisa T.

5/5

We've banked here for about 25 years and love it. They're always friendly and very helpful.