Champion Credit Union - Canton, North Carolina

Kimber D.

If you're looking for the worst customer service, then look no further. They clearly do not care about their clients and would rather be harsh and condescending than do anything to actually help anyone. They fail to understand that (unlike them apparently) some of us are human. Try telling their loan officers that not everyone works in a cushy 9 to 5 office job and that actual blue collar workers have to bust their butt working 60+ hours to make ends meet. Never have I been spoken down to the way Kim spoke to me. I reached out to the manager of this location and received no response. I reached out to the corporate telephone number and they told me the only thing to do would be to talk with the manager. If I could give 0 stars I would. Once my loan is paid for I will never use them again. I used to refer people to Champion but now I'll be telling them about the nightmare that is their customer service.

Melissa L.

This bank is the rudest most heartless establishment I've ever dealt with in my life. And if you think your personal information is safe and kept confidential...guess again. Literally had 4 employees going through my account information behind my back while I was literally sitting in the waiting room. Then stared me down from the office window as I pulled out of the parking lot. Unprofessional!!!!! I'm literally sitting in the waiting room now on a 45 minute to an hour wait to just close my accounts after being refused an appointment.

David C.

Would give 10 stars if i could! They’re always so helpful, nice and friendly, and remember you. Never have i seen a bank like this. And it’s from all their locations. I’ve been from waynesville to Hendersonville to Asheville and back to canton, etc, and have never had one complaint. They care about their members and community and i Olán to continue using this bank as long as i Can!

Matt S.

Attempted to reach the Mortgage agent five different times. Made sure to be friendly, leave a voicemail with my name and information. Never heard back. I've previously had great experiences with Champion Credit Union but no longer recommend them to my friends and family.

Edit: This was my experience at the Canton location. Apparently whoever responded below also looked up my info and had the agent in Asheville (who was great) reach out to be as if it were her fault. The Asheville agent, Misty, is amazing. She was perfectly receptive and I had to go to her because the Canton agent may not even exist (or so my experience leads me to believe). This is a review of the Canton location. I don't appreciate random people at Champion Credit Union looking up my data and approaching team members at an entirely different Champion Credit Union location.

Mr R. S. (.

I signed up for a rewards Visa card - and received Platinum card instead. I spend around 10k each month - and so my rewards are generally hefty.

When I brought this to their attention - they did not want to take care of the issue. They did not call me back as they said they would. I asked to close the account, and they did not.

Poor customer service and poor attitudes. Will be moving my accounts elsewhere.

C.F.

I opened my CCU account at the Waynesville location about three years ago, but own a home in the Canton area so I frequent the Canton location. That initial account opening process was easy and actually pleasant. I was even sent a thoughtful personal card by mail from the woman who assisted me on day one.

I had an awful experience with my former banking institution prior to choosing to go with ChampionCU. I even had to get the Better Business Bureau involved there. I did a lot of researching after closing the door to that bank; and have since decided credit unions is where it’s at!

I’ve had no issues with ChampionCU, and have really enjoyed taking advantage of their on-site after hours banking options at the Canton location. Very convenient with my former work-schedule.

This year I lost my small business due to Covid and finances have been an abnormal struggle to say the least. I’ve cut it close in my banking accounts on several occasions and risked overdraft fees...

Teresa and her advisors have been so helpful and understanding during this time. Genuinely interested in assisting me with my account matters when and where they could whenever I reached out with account concerns I was dealing with.

Thank you all at Champion Credit Union for your assistance, especially during these strange and challenging times. Be well & stay safe!

Angie H.

This bank is seriously THE WORST. I have never dealt with a bank that does not value its members. This weekend I went to go use my card for gas, and my card wasn't working!!! They are closed on the weekends so there was no way to access my money. When I called Monday morning, they said my card had been FROZEN because my car payment was over due?! I had paid it and apparently had been $19 short on my payment. So instead of contacting me, they took it upon themselves to freeze my card. For $19. Seriously?! AND....when I accepted them as my loan company for my car, I was NEVER told that my car loan would be combined with my checking. Never signed anything. They just automatically connected my accounts. This is ridiculous. Not to mention that they don't have an ATM at the bank, you cannot find out your pin without going in person, you're not allowed to change your pin, AND the employees give you wrong information and don't take responsibility for it when you are the one getting compromised because of it! Champion Credit....you are the worst.

Dylan R.

Never have issues with this bank. Every once in a while I’ll try to use the CCU banking app to check my balance, and all of a sudden the password I’ve been using “Isn’t working” so I go to reset it as the thing states every 180 days.. But it asks for current password. Put in my current password and all of a sudden “It doesn’t match” FIX YOUR APP CHAMPION