Marshall Reddick Real Estate - San Antonio, Texas

Valerie J.

We are incredibly grateful for the opportunity to work with Marshall Reddick Real Estate, specifically Melisa Day. From the very beginning, she has treated us with respect and professionalism—not just as contractors but as valued partners. Her constant communication and genuine appreciation for our work have made our collaboration a truly positive experience.

We sincerely appreciate the trust she has placed in us and look forward to continuing our partnership to ensure the highest level of service and satisfaction to them and their tenants. Thank you for treating us so well!

Roel S.

I had a highly disappointing experience with Marshal and Reddick during my lease of a condo. Their approach to repairs and maintenance has been nothing short of frustrating. They consistently overcharge for even the most minor repairs and maintenance tasks, which feels unfair and excessive.

From the beginning, I noticed a lack of transparency in their pricing. Charges were often not clearly communicated upfront, leaving me shocked by the final bills for repairs that I believed should have been reasonably priced. It felt as if they were taking advantage of their tenants, rather than providing fair and honest service.

Additionally, their customer service leaves much to be desired. When I attempted to discuss my concerns regarding the excessive charges, I found their responses unhelpful and dismissive. It’s disheartening to feel that my concerns were not taken seriously.

I cannot recommend Marshal and Reddick for leasing a property. If you're considering renting from them, I advise you to proceed with caution and ensure that you fully understand all charges before agreeing to their terms. There are better options out there that value their tenants and maintain fair pricing practices.

Roland D. H.

The team at MR is beyond exceptional in the services they provide. As a landlord, I feel comfortable knowing they are ensuring my tenants are taken care of and my property is maintained. They even found me a tenant in a matter of hours after a quick break in the lease during the slow time of the year for rentals. Highly recommend the team at MR.

SA P.

We rented a property from Marshall Reddick for 3 years and they were the worst property management I have dealt with. They use the worst vendors who do cheap repairs, they close out maintenance request without repairing the issues, then charged us for repairs to at were never made.

The appliances they freplaced once broken were cheap and would inevitably break again (they installed a $35 garbage disposal that failed after a coupled of days and charged us $400 for without approval)

They blame their vendors for overcharging but I have proof of the vendors saying they did not recommend or charged extra through texts. Even apologizing for lying about coming to my home when they never came. It’s all Marshall Reddick. Forget getting in touch with them, they don’t have any contact information posted anywhere. They have a phone number they never pick up and if you leave a message they never call back.

J M.

Personally, I would not recommend renting from this company. They do what feel like random inspections constantly for seemingly no reason - or at least not a reason they are transparent about. We paid on time every month, got no HOA violations, and were good tenants but they still treated us poorly and found reasons to charge us for services not agreed upon at the time of our lease. Like many rental companies, they will do anything to get money from you and do not care about anything else. We had a broken appliance that we put in a work order for - they closed it and never came to fix it so we had to buy our own (which is fine, but don't say you'll provide one if you aren't going to). Upon our lease ending (finally), we were required to get the carpet cleaned and turn in our receipt for the service (which we did), but we were then charged for the freshly steamed carpets to be cleaned again. We also fixed multiple fence pickets that had been damaged due to weather and neighbor's dogs, but they charged us for repairing them again. They charged us for fresh paint on all the baseboards even though we had them professionally cleaned and painted in the places that they were damaged. These charges, among others, were taken out of our deposit refund with a lot of the claims on the final walkthrough being untrue. They "did repairs" that were not warranted just to keep money from the deposit. When I tried to dispute the charges with evidence of receipts and repairs that had already been done, the staff member basically said "sorry we will not be changing anything". I truly wish I had never trusted Marshall Reddick with my business as I could have had a more honest experience renting elsewhere. Please do your research before renting with them as I should have! If you choose to rent from them, request to be present during all home walkthroughs (including the final one) to ensure that they are not making false reports to keep your deposit when it isn't warranted.

Jay

I regret not thoroughly researching the reviews before considering this rental agency. I paid a $75 application fee, and after a week, they cited unforeseen circumstances and withdrew the rental listing, despite it still being advertised on their website. I suspect they use this property to attract clients, as it was the only suitable option they had available. When I requested a refund due to their actions after my approval, my request was denied. This experience mirrored others I had with them, where excuses were given for unavailable properties, suggesting they steer clients toward specific listings. Christina Estrada's performance was unsatisfactory. I would advise caution.

ManagePayPerClick

I’ve known and worked with a number of realtorsthrough the years. Chris is by far the best. He really is there to help you and not try to talk you into buying the wrong property. His business acumen is next level. He’s just playing on a different level than everyone else. I spoke with him about veterans association assumable loans, and where to buy the best rentals. I learned a lot about what to avoid and what a good deal looks like. this is the guy you want to use!

alicia C.

hands down the WORST company to deal with here in the San Antonio area. after touring a home we moved into it and shortly after the A/C starts having issues. they sent a company out to check it and they decided that a fan needed to be replaced and some other maintenance needed to be done upon approval. the home owner only approved replacing the fan which didn’t fix the problem and since then we’ve still been having issues. it’s been 80+ degrees in the home and they refuse to do anything because they “already sent someone out”. we have written proof that they were aware it wasn’t working properly before moving in and even after their tech came out but have said if it breaks anymore we’re responsible… this is a TERRIBLE company that has zero integrity and the worst customer service.