Illinois Valley Credit Union - Peru, Illinois

Illinois Valley Credit Union: A Comprehensive Overview

The Illinois Valley Credit Union, located at 1311 Shooting Park Rd, Peru, IL 61354, United States, is a prominent financial institution in the area. This credit union offers a range of services and specializes in providing credit union and mortgage lending services.

Specialties: Credit union, Mortgage lender.

In addition to its primary services, the Illinois Valley Credit Union also provides several convenient facilities, such as a drive-through for easy access to their services and a wheelchair-accessible car park and entrance, ensuring that all customers can access their services with ease.

Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance.

The Illinois Valley Credit Union has received a total of 17 reviews on Google My Business, with an average rating of 4 out of 5 stars. This indicates that the credit union has a positive reputation among its customers and offers satisfactory services.

Opinions: This company has 17 reviews on Google My Business. Average opinion: 4/5.

👍 Reviews of Illinois Valley Credit Union

Anthony H.

4/5

I am fairly new to IVCU but I have had nothing but great customer service. Each and every employee greets me with a smile and asks about my day as well as wishing me a good rest of my day. There was one incident I have had that upset me but after it was explained to me, it made sense and is just part of their policies . These policies are things myself and others should look into and understand before signing up with any bank to further educate ourselves on what they can and can’t do . It seems most are upset or confused of the policies in hand because they are not understood before an account is open. That is on us as a customer not asking these questions if they are not answered to us by the employee. Over all I think the ladies in there do a great job and are not rude at all at least at the Peru branch. Thank you guys and keep up the good work!

Kymy H.

5/5

I mainly use the Princeton branch. I love all the ladies who work there! Missy goes out of her way to help me with any problems i have. The handful of times i have used the peru branch they were always nice and helpful!

naomi

1/5

I had an account here very briefly, and it was a very strange experience. First, they could not send me my debit card, I had to return to the branch to pick it up- ok, weird, but whatever. Secondly, there is zero customer service when they are closed which means waiting several days potentially when there is a major issue with the account (this happened to me). Third, there is no way to transfer money from this institution to any other account unless it is an IVCU account. (I didn't realize there was any banking institution in 2022 that could not do this- do they know about the Internet?!) Lastly, I closed my account after less than a month and have been, for weeks now, receiving mail offers with anxiety-inducing headlines like, IMMEDIATE REPLY REQUESTED all in big red capital letters. The quickness with which they sold my information to auto insurance companies, life insurance companies, and others is shocking and gross. I was hoping to support a local business, and instead I have to deal with this major influx of junk mail. Just as an example, yesterday I received two letters, and today I received three! I have called the insurance company they sold my information to (TruStage), and have removed my name, but they say it could be 90 days before it is totally removed. I think this is absolutely unacceptable from an institution that one expects to be trustworthy- why would I trust my money to a place that sells my information with lightning speed? Incredibly disappointed and disgusted.

Karen R.

5/5

Fast service, nice staff.

Max R.

1/5

Terribly rude mousey old woman at the drive through window- knows everyone’s business and repeats it- don’t go here if you want your information private- and you want to be greeted by a friendly person- they have nothing to offer- go to fpcu- nice customer service people there

Keith C.

5/5

Been here for probably at LEAST 30-35 years! It's like having great friends on a 1st name basis! Love IVCU!

Al K.

5/5

A member since the mid 70's... Great service and always professional.

Robert K.

1/5

Absolutely doltish to close at noon on Wednesdays!!!That alone merits you a 1 star rating. Absurd and totally unforgivable!!!