Farmers Insurance - Richard So - Santa Clara, California

Steve

I have been with Richard So’s Farmers Insurance agency in Santa Clara for a long time. Recently, I had the opportunity to consult on and resolve several important issues regarding my daughter’s insurance. Thanks to the kindness, professionalism, knowledge, and experience of staff member Tom Chiang, everything was resolved smoothly.

I believe Richard So’s leadership and the swift and accurate assistance of his team members will greatly benefit not only me but also everyone else who works with them. I highly recommend them.

Thank you!

Jenna J.

We have had the farmers car insurance through Richard So since 2017. What we like Richard the most is that he listens to our stories very carefully, gives us very reasonable options, and shares with us his own selections if needed. Richard is definitely one of the busiest agents in town, but he always gets back to us as quickly as he can. Richard even worked with us on weekend when it was urgent. Richard exactly knew what we wanted from him and gave us the best scenarios.

We introduced Richard to a few of our friends because we knew the quality of his services, and they all like his services so far.

mary N.

First the agent seems to be nice. The last time I called to add a new car that I notified him before Christmas . It took some time to make a decision on buying new car. I left a message to the assistant and 2 emails to him. After 3 days he still not getting back to me. I called again, the assistant always responded he's busy until I told her that's fine I will contact the direct main number of the company then he took the call. If you're an agent and receive commission on your customers your responsibility is to get in touch when they need you and that doesn't happen everyday. Otherwise what's the reason to be there representing the company?
I cannot do a business that way. Unprofessional and disrespectful to customers. I called the main number for help, they recommended another agent.
If you are not happy with your agent, just call the main line to switch to a different agent or shop around for better deals. I did and found other reputable companies with lower premium and better policy and better coverage, if you have a good driving record. Definitely will make a change soon.

Irene L.

Richard is the BEST! I've been with him for 13 years. He's always responsive, takes the time to explain and address my concerns. I try not to call him too much(once a year) because every time I call him, he really tries to explain what's going on and I end up taking too much of his time. Now I just trust him without so many words. I've dealt with a few other insurance agents but I came back to him, NOT BECAUSE I trust Farmers Insurance, but BECAUSE I TRUST RICHARD. IF he moves to another insurance company, I might consider moving with him, because I trust his judgment. He says Farmers is the best and that's all I need to know for now. I moved far away but he's still my agent. Some professional relationships are to keep and he's one of them!

Youngrim L.

I want to commend the agent who left a deep impression on me.
When I had a car accident, their response time was faster than anyone else.
The other party involved in the accident kept communicating with their insurance company until I left.
Additionally, James, the agent, not only provided prompt and accurate service but also offered me comfort, courage, and empathy, which greatly helped me in recovering from the trauma.
Meeting such an exceptional agent has been a precious blessing.
I'm also thankful for the various ways they helped me save on insurance premiums and the extensive assistance I received.

Thangapandi S. (.

Fantastic service. Always available. Super responsive. Had an accident on a Sunday morning and called. Richard himself picked up and gave valuable information as my advocate. Need proof of insurance - where online doc is not enough - just a call away and in the next few minutes, it is in your inbox. Very grateful.

Jacie F.

I am more than happy with the service I got from Richard and his team. They were quick to respond to all of my needs and didn’t miss any of the finer details.

I’m sure they deal with a bunch of customers each day, but they were patient and willing to help me with my issue. I never felt like I was “just another case” in their busy day. I felt very welcomed and taken care of. I will continue to use Farmers Insurance forever!

Chetan S.

Been with Richard since my first car , over 2 decades ago!!

He is very professional and honest gentleman and has managed all my insurance needs since then.

We trust him to do what is best for us within the aegis Farmers insurance policies that we select .

And he and his staff always meet and serve us with a smile.

I recommend Richard So for all your insurance needs.