Great Basin Federal Credit Union - Sparks, Nevada

William S.

One of the worst credit unions, my girlfriend just got a car loan through United Nissan who only mentioned we needed to insure the car, not that the credit union can dictate that you have certain collision and comprehensive coverage. They told us that we needed to increase these to 1000/1000 because “it’s the policy and nothing can be done” this increase adds almost 1000 to our 6 month premium because insurance is inflated. The bank will not reduce this requirement and are planning on returning the car now. Don’t bank here I’ve never heard of this being a requirement on a loan especially a 2014 at that……

Tim E.

Find a different place for you vehicle loans. My vehicle was totaled, insurance notified them of this and was informed that a payment was forthcoming. The payment from insurance was sent 1-2 weeks after my payment was due, note I never missed or was late on a single payment while I banked here, yet they still submitted a late payment to credit bureaus and my score subsequently went down 80 points. First time in my life I've had a "late" car payment. When I called them to try and work through this, I was told there was nothing they could do for me. Spend your money elsewhere with a financial institution that cares about their clients, this place doesn't.

EDIT: Thank you very much for taking care of this, it is greatly appreciated. I have changed my review to reflect the prompt customer service and issue being resolved

Andreas A.

The staff are extremely friendly when I first came in the bank to set up an account I was unsure about it. At the start I found that they reassured me and helped me from my last terrible experience with One Nevada. Marci, Audrey, Brandon and Laura are all wonderful human beings and I recommend you go to the branch, it's worth the drive!

Zack R.

I really appreciate the level of professionalism and the customer-first mentality shown at Great Basin. I've been with them for a few years now on car loans and I'm considering moving all of my banking over to them. I recently bought a car and the term I wanted wasn't offered at Great Basin so I went with OneNevada Credit Union. BIG MISTAKE. They're terrible compared to Great Basin and I'm doing everything I can to figure out how to get it over to Great Basin instead. If you're looking for a good Credit Union, you have found it!

N G.

So I put in an application for a credit builder loan which is kinda like a secured cc. Once my application was sent a representative was suppose to call in 24hrs and finish the process well 3 days had past and I called today only for them to say I did not have enough line of credit basically little to no credit be approved for the 300.00 I was asking for. I said thank u and hung up. Is it not the purpose of a secured cc or a credit builder loan to help build and repair credit! WTH Great Basin and they did a hard inquiry on and brought me down 3 points. False advertising for poor people just trying to build credit

Jacob C.

Been with GBFCU over 1 year. At first service was great. Today I went in and asked to speak with a banker about credit products. The teller just said I could apply on the Kiosk/tablet.

A banker walked by and asked if I needed help. I was having issues trying to upload my stubs. I said "This is why I wanted to just sit down with a banker and go over my options." She said "I'm a banker and I would just go through the same process." There was nothing personal about my interaction today. I no longer feel like I "Belong".

I just wanted to talk to a banker. The computer isn't going to recommend the best option for me. To be completely honest when I was with Wells Fargo I had more personal interactions then this.

If the APY on my account wasnt so good I'd go back.

If any bankers are reading this just realize that the Kiosks and tablets are taking your job. You are letting it happen.

Ryan G.

Never anyone to get ahold of f your card gets locked out. Worst bank ever. Don’t even want to give a single star.

elsie B.

Great customer service. Clean banks very efficient. The best bank I've ever did business with. The tellers at all branches are really efficient and really nice. Thank you all for a great banking experience .