Provident Credit Union (Folsom Community Branch) - Folsom, California

Samantha M.

Called this branch to see if they accepted new memberships for SCorps and the person on the phone, Jacob, kept asking if it was a Sole Proprietorship. I told him no, it’s an SCorp at least three times. I made sure to ask him what they needed from me to open a membership for my SCorp and he said just the business license. I doubled checked that’s all that was needed and he confirmed.

Went to the appointment the next day and the person I spoke with said that Sole Proprietorship was listed on the notes and that an SCorp account would need a list of items to open the membership, all of which I did not have on hand because I was told twice that all that was needed was a business license. Had to come out during work hours and I don’t like very close (40 min round trip).

Very disappointed with Jacob’s lack of attention during our phone call and it was painfully noticeable. Not a good first impression or appointment, so I took my business elsewhere.

Nicholas S.

I've asked again and again for overdraft protection and for my card to be declined if overdrawn. And I've been lied to again and again that I have overdraft protection and have been charged overdraft fees each and every time. Provident CU profits from lying to their customers. If they can't be honest in this aspect, then that makes me wonder where else they're screwing people over.

Heather F.

My family has turned to Provident Credit Union many times for our loan needs. Colleen Knowles is such a great employee to work with. I’ve had the pleasure of securing multiple loans with her but this last one was exceptional. I cannot thank Colleen enough for her attention to detail, going the extra steps and putting her customers first. Our family is forever grateful.

Paul Z.

My wife deposited over 5000.00 dollars on Monday 8/24/20 at the Folsom branch of Provident Credit Union. She had her EDD card and was transferring the money to our Provident Checking. The employee that did the transfer did not have enough paper to do the transaction (should always check the paper) and tried to reverse the transaction and when they went to take the money off it was gone. Provident C.U. took the money off the EDD card and it is now Friday the 8/28 and we still do not have our money. If I could give them no stars I would. They stole our money and are taking their time getting it back to us. To say the least that we have waited for months to get the EDD money in the first place,but to have our bank screw up and not give us our money back when it is a major amount of money. Don't bank here or bank at your own risk.

a ?. I. M. T. E. H.

I went in to get a auto loan and I was greeted by everyone and with smiles!
I later was helped and was greatly surprised with the exceptional service by Angie Caldwell and Jennifer Carter at the Folsom Branch. Great ladies and nice! I recommend this branch for personable service and respect. My loan was approved in minutes! Thank you Ladies!

Akuetteh S.

This Bank was taking money from my account since God knows when. Anytime I rented a car they were not crediting my account the amount held by the rental company till 2019 when I found out and they told me the money dropped. Dropped to where? They told me when the money is released by the rental company it’s not credited to my account the bank keeps it without explanation.

Heather R.

Jen Carter recently assisted me with refinancing some debt, saving me hundreds of dollars a month. She was kind and attentive throughout the entire process.
Thank you, Jen! I’m well on my way to financial freedom!

Flora F.

I have no idea what the service is like in folsom, but if it is anything like the credit union in the Bay, the service must be excellent!! I love my credit union in Belmont, the service is excellent and the customer service exceedingly superb.