Donaldson Insurance Agency - Santa Monica, California

Overview of Donaldson Insurance Agency

Donaldson Insurance Agency, located at Address: 2030 Lincoln Blvd, Santa Monica, CA 90405, United States, is a trusted name in the insurance industry. With a dedicated phone line Phone: 3103924181, clients can easily reach out for expert advice and tailored insurance solutions. Their comprehensive services span across Auto insurance agency, Home insurance agency, and Motorcycle insurance agency, ensuring a wide range of coverage options to suit various needs.

Key Features and Accessibility

Accessibility: Donaldson Insurance Agency stands out not just for its services but also for its inclusive environment. With a wheelchair-accessible entrance and a wheelchair-accessible parking lot, they ensure that all customers, regardless of mobility, can access their services comfortably. This commitment to accessibility makes visiting their office a hassle-free experience.

Online Presence and Reviews

In the digital realm, donaldsoninsurance.com serves as a comprehensive portal to their services. Clients often leave glowing reviews on Google My Business, with an impressive average rating of 4.3/5 based on 13 reviews. These testimonials speak volumes about the professionalism and client satisfaction experienced at Donaldson Insurance Agency.

Specialized Services

The agency's specialties reflect a deep understanding of the diverse insurance landscape. With a focus on Auto insurance, Home insurance, and Motorcycle insurance, Donaldson Insurance Agency caters to individuals and families looking for customized protection plans. Their expertise in these areas ensures that clients receive coverage that is both comprehensive and affordable.

Contact Information and Recommendations

For those considering insurance, it's highly recommended to visit Donaldson Insurance Agency's webpage donaldsoninsurance.com or give them a call at 3103924181 to inquire about policy options. Their wheelchair-accessible facilities make it easy for everyone to seek guidance from their knowledgeable team, such as Kathleen, who has been providing exceptional service for over two decades. With a blend of personalized attention and professional expertise, Donaldson Insurance Agency is poised to offer peace of mind through the complexities of insurance planning.

To sum up, Donaldson Insurance Agency, with its accessible location, stellar online presence, and high customer satisfaction ratings, is a beacon for those in need of reliable insurance services. Don't hesitate to reach out to them through their website or give them a call to start securing your future today.

👍 Reviews of Donaldson Insurance Agency

Jud Y.

5/5

I’ve used Donaldson Insurance for probably over two decades. I worked with Kathleen who is a consummate professional. They really make dealing with insurance simple and stress free.

Matthew K.

1/5

HORRIBLE experience with this broker. I have been a paying customer with this broker for YEARS. They called me to notify me that my policy had been canceled (with no forewarning or grace period) because of a credit card issue. The representative - Margarita - then offered me absolutely zero help. Nothing about getting me a new policy, no guarantees - absolutely nothing.

There are many other brokers out there and I would recommend using any one of them over this one. Terrible customer service experience.

12/28/23 UPDATE: This is in response to the half-hearted reply to my comment (I should also note that the manager tried calling me after I posted my initial comment, but didn't even offer an apology or solution of any kind before hanging up on me).

My problem with this broker has nothing to do with the insurance policies of the actual agency (Mercury) - insurance agencies change their policies all the time. My issue is that at NO POINT, did this broker update me (every other broker I work with has done this) and when I called to fix the issue they were useless and void of any empathy whatsoever. Not only were they not offering to assist in anyway, but the representative was extremely rude and unprofessional. She kept talking over me, wouldn't let me finish a sentence and was VERY condescending (this seems to be a trend for them).

I would also like to note that I called the broker who handles my Homeowners policy and they fixed the issue and got me a new auto insurance policy THE SAME DAY. I doubt that this was attributed to some magical super powers the other broker possesses, but rather good customer service. Again, do yourself a service and find ANY OTHER BROKER - this one is will do you no favors.

Ernie

5/5

Friendly, extreamly helpful, honest, provided many options, professional, compfortable.reasonable price plans, knowledgeable. Good parking. Good location, see kathlene tell her ernie recomended her highly.

Alejandro G.

1/5

Walked in, was directed to an agent who looked liked he was bothered to attend me. Then refused to be if any help. Lovely.....

Ismael S.

5/5

They have been my agents for over 40 years! Always helpful, responsive and provided me with the best rates in the industry.

Annie E.

5/5

Always friendly, helpful, and knowledgeable. My family has been with them for many years!

joey A.

5/5

They are very helpful and polite and knowledgeable workers

Ernie R.

5/5

Friendly staff