mojorayjones
1/5
I'm an RN and met with Matt at his office in March, then had multiple dijointed correspondences by phone and email thereafter. He is often "out of town" we discovered. We wanted to complete our taxes before the deadline, but Matt was not available. Tax day came and my taxes were not completed. We made multiple phone calls and emails asking what was going on. But, communication just got worse. So, we made plans to hire another professional; however, Matt then contacted Us stating he was in fact doing our taxes and had everything under control and I submitted some information he requested to finish the taxes. But, then I couldn't reach Matt after that. When we could get a hold of somebody at Walnut Street Tax, it wasn't Matt, but "Patrick", who just spoke in vague terms and never gave a straight answer. Patrick doesn't seem to enjoy his work as he would get irritated with Us making polite phone calls and emails just asking what was going on with our taxes; alway explaining to Patrick that we don't enjoy making such phone calls ourselves to ask these question. Patrick always stating Matt was not available at the time, but would be at an unspecific future time. It seems like Patrick is Matt's "firewall" and Patrick doesn't like customer service type work as evidenced by his irritated demeanor and inability to give clear information to clients. All tax documents and forms had been submitted, but the taxes never got completed. Even just getting a straight "Yes" or "No" from Matt or Patrick was impossible. We told them several times if they were not going to provide the tax services then just give Us a clear "No" they won't be doing the service. But, they actually misled Us to believe they were and we were foolish enough to believe it. So, I will take some blame. They are unprofessional. A big waste of time. We like to pay our taxes, and on time, so we're very unhappy with Walnut Street tax. We thought Matt had abandoned Us a couple months ago; but he contacted Us claiming he was doing our taxes. But, after two more months of being jerked back and forth, we realize we've been duped. I'm also an RN working on the front lines for Covid19 this year; so this really is a horrible way to finish the year. Words cannot describe the lack of integrity they have. I was aghast the mannor in which Patric spoke to me on the phone yesterday, like I was an idiot and the lack of respect they have for RNs or health care workers like myself.
