Coast Central Credit Union Harrison - Eureka, California

Kim M

I have been banking here for 25 years and created accounts for all my family members and various business ventures. I moved my elderly mother to my state so I could care for her and set up her account with them and they now treat me like a criminal when I try to handle her banking needs. They will not accept my durable power of attorney which is a legal document allowing me to handle her banking. She cannot leave her home and rather than building a rapport of trust over the past 25 years they would rather look at me with distrust. They will, however pass through payments for services she has no use for despite us disputing them. I no longer consider them my bank and will be moving my account to a bank that has my back and treats me like a valued customer. I didn't treat them this way when they merged my account with my exs and gave me access to all of his accounts. I simply let them know they made a serious error. Get ready to lose several accounts. I don't appreciate the attitude.

pdq

I have two complaints against Coast Central Credit Union:

a) My own personal account for $50, and
b) An Association account for $150+ that I am responsible for.

Coast Central Credit Union shut off online access to my own personal account. When questioning them about this they said the account was abandoned, but the online access was only shut off after I filled out a customer satisfaction survey citing they were abnormally low. Coast Central Credit Union is required by law to forward monies for abandoned accounts to the state of California, but they never did. They pocketed my $50. Even though my online access was shut off about three months ago, I continued to receive notice of online statement availability as early as July 2018.

With respect to my second account, Coast Central Credit Union alleges I am not a signer on an account, but I do have concurrent legal authority with our co-director, who like myself are the only two directors ever registered with the registry of charitable trusts. As a result we do have authority, but Coast Central Credit Union won't release the money.

Best to avoid this institution, but be warned that outside of the state of Washington, no regulator in the country will protect you against a financial institution and the regulatory environment has been this way for a very long time. Coast would never get away with this in Washington state. You run the risk this place will steal your money and no one will help you.

Lan Phuong

I hate this bank and so will you. If you have problems, they don't answer questions, required me to drive an hour to go to a branch, and then I found out that they could have simply just answered the questions over the phone. An employee told me this, over the phone.

Their management sucks! Worst experience ever!! Their call center manager: Donna, does not know their own policy!!! WTF!

Because they don't know what they are doing, they will make accounting errors, and when you try to get to the bottom of it, they will send you to someone else. They will "lose" your money and you won't be able to get it back because they will keep passing you off to another person.

And you can't get any of their policies online either - because they don't exist!!! Their bylaws (which are supposed to be public) are not published and privately held. They are not accessible.

All of their "good" reviews are NOT posted by customers.

Michael W

Just not happy with this place in general. For staters, when you call in to talk to a customer service representative you can't get your local office on the phone. You're on the phone to a call center waiting in line behind every member at every branch in every city.
Also my wife has tons of banking experience and has applied their multiple times and they have never even called her back. They just ignore her applications so they can hire all the 20 somethings.

Hannah Akers

It has been an ok bank to use but they have become very weird lately. I went to deposit a check today but my small daughter and I needed to use the restroom first. On our way to the restroom a woman told me they did not let MEMBERS use their restroom any more “BeCauSe oF CoViD”. Ok sure lady like having unfair hygiene practices is going to cure your sick mind…

Cassidy

Why bother making an appt? We showed up at scheduled time, 2 mins early even. Jessica (personal banker)looked right over us to the couple walking in behind us. Greeted them and sat them down at her desk, meanwhile we had to wait over 10 mins to even begin our conversation. Why were we not greeted when we came in? Not worthy of a greeting? Very disappointing

Peter Pennekamp

It was a small place when I got my first car loan there 50 years ago. Since then it has grown into the quiet consumer/member oriented local bank, always on the lookout to improve and always upping service. No place else compares!

gaius baltar

The mall branch is open seven days a week! No bank does that! Coast Central Credit Union is the best financial establishment I've ever banked with.