Brokerage Group - Brooklyn, New York

Chloe Sun

Gabriela was responsive and made the application and leasing process smooth. The broker's fee was reasonable. A good faith deposit was required to take the property off the market, but it goes towards your first month's rent. The welcome gift at lease signing was also a nice surprise.

Susan May

Our experience with Gaby and Brokerage Group was very good. She held the apartment with our good faith deposit, and repaid it when we were considering a different apartment. When we came back to her apartment (bc it was the right one), she was very communicative and was able to negotiate a slightly lower rent for us, and she has a long standing good relationship with the building’s owner. I highly recommend Gaby and Brokerage Group!

Beatriz Aldereguia

I had the most unprofessional experience in my housing search in NYC yet with Gaby this past week. She demanded a "good faith deposit" with my application to take the unit off the market -- with the supposed understanding that just as I would not apply elsewhere, no one else would be considered for the apartment. She pushed an aggressive move-in date of a week away, told me I had been approved, and asked me to come to her office to finalize my paperwork -- signing lease riders and other acknowledgements. Everything but the lease was signed, since we were waiting for management, but she assured me there was nothing to worry about and I should go ahead hiring movers and canceling my sublet for the following week.

After a lot of texts to Gaby with less than 5 days to the move, she told me the apartment had instead gone to someone else in the building and there was nothing she could do. She had known through the day that this was happening, as she kept telling me not to worry and encouraged me to hire movers.

I am back to square one, with no housing for next week and stuck with a hefty movers cancellation fee. She says there is nothing she can do if the landlord decides to rent the unit to someone else. I do not think she should be demanding a probably illegal 1 month good faith deposits with an application if she can't guarantee her end of the deal -- it's a waste of people's time and money, and a violation of a good faith agreement. I bet she will be back renting units for the same landlord within the week, which just reinforces her lack of professionalism and bad ethics.

(Gaby refunded the money after I got incredibly upset that she had kept me in the dark.)

Mel L

After almost two months of searching, we finally signed a lease via the Brokerage Group last week! Gabriela was fantastic from start to finish and was incredibly helpful & patient with us when we encountered a few challenges to get our application across the line. We’re really excited to move in, and it’s reassuring to know that our landlord also works closely with and trusts the agency. Would definitely use them again!

Semilore Oluwagbenro

Absolutely great service! Gabriella was so helpful and kind from the moment I met her till we closed the deal. Thank you so much!

William Alexander

I couldn't be happier with the experience I had with the Brokerage Group. From our initial conversation Gaby listened to what I was looking for and helped me figure out what worked best for my budget

She handled all the negotiations with the landlord and my move was seamless. Love my new apartment and thank you for helping me find my home!

Sofia-Noor Ardekani

I had a really great experience working with Gabriela from the Brokerage Group! I truly feel that there was true care and honesty with her communication. She made it a really smooth and comforting experience for my roommates and I. Thank you Gaby!

Stephanie Banner

It’s unfortunate to see the bad reviews but I had the opposite experience. Gaby was extremely communicative to the point she was ahead of everything before I was. I found an apartment that was exactly in my price range and they were kind enough to pull once I showed extreme interest so that I wouldn’t lose it. The process ran smoothly and she kept in touch up until it was time for me to deal with the landlord and retrieving my keys. Thanks again Gaby for your constant communication!