1st Source Bank - Portage, Indiana

Introduction to 1st Source Bank Willowcreek Banking Center

Nestled at 3395 Willowcreek Rd, Portage, Indiana, 1st Source Bank's Willowcreek Banking Center is a beacon of financial services in the heart of Northwest Indiana. This full-service branch offers a comprehensive range of banking solutions, exceptional customer service, and a commitment to community engagement. Let's delve into the details of this esteemed financial institution.

Main Services

• Business Banking Services: 1st Source Bank specializes in supporting local businesses with a suite of services tailored to meet their unique needs. This includes checking and savings accounts, business loans, and cash management solutions.
• Retail Banking Services: For individual customers, the bank offers a full range of services including personal checking and savings accounts, certificates of deposit (CDs), individual retirement accounts (IRAs), and health savings accounts (HSAs).
• Online and Mobile Banking: 1st Source Bank enables customers to manage their finances on the go with their user-friendly online and mobile banking platforms, which include bill pay, mobile deposit, and account management features.
• ATM Services: The Willowcreek Banking Center is equipped with an ATM for quick and convenient cash withdrawals, deposits, and balance inquiries.

Location and Access

The bank is situated in the Willowcreek neighborhood of Portage, Indiana, just off of the intersection of Willowcreek Rd and US-12. It is easily accessible from major roads, making it a convenient location for customers from various parts of the region.

• Public Transportation: Customers can reach the bank using the South Shore Line, with the closest stop being the Portage/Ogden Dunes station, approximately a 15-minute walk away.
• Parking: The banking center offers ample, free parking for customers, including a wheelchair-accessible parking area.

Featured Characteristics

• Drive-through Service: For customers on the go, the Willowcreek Banking Center offers a drive-through lane for quick and convenient banking services.
• Wheelchair Accessibility: The bank is fully wheelchair-accessible, with a ramp leading to the entrance and automatic doors for easy access.
• Community Engagement: 1st Source Bank is deeply committed to supporting the communities it serves. The Willowcreek Banking Center is actively involved in local initiatives and charity work, reflecting the bank's dedication to giving back.

Practical Information

• Address: 3395 Willowcreek Rd, Portage, IN 46368, United States
• Phone: 2197623834
• Website: 1stsource.com
• Operating Hours: Monday - Friday: 9:00 AM - 5:00 PM, Saturday: 9:00 AM - 12:00 PM

Positive Aspects from Customer Reviews

Customers have consistently praised 1st Source Bank's Willowcreek Banking Center for its exceptional customer service, friendly and professional staff, and efficient banking processes. Some notable positive aspects from customer reviews include:

• Consistently warm and welcoming atmosphere, with staff greeting customers with a smile.
• Ability to accommodate last-minute requests, such as ordering 2-dollar bills for travel.
• Efficient and streamlined banking processes, ensuring customers' needs are met promptly and accurately.
• Staff's genuine care and interest in customers, creating a personal connection that enhances the banking experience.

👍 Reviews of 1st Source Bank

Jim J.

5/5

I am always greeted with a smile. I order 2-dollar bills before I travel, they are always able to get them for me. sometimes I have forgotten until the last min, and they had some in the vault.

rad K.

5/5

Great customer service, professional and friendly, and very helpful. I enjoy going there and always have a great experience as customer.

Claudia P.

5/5

I just wrote one but it disappeared! I love all the people there as everyone ofvthem are a bonus to stop to see! Efficiency and A Smile
Are All Welcoming, plus for me have gotten Me out of a bad decision. God Bless Them All! They treat you like Family!!

ReliableValuation

5/5

Applied for auto loan preapproval. Great rates and terms. Fast, efficient service as usual.

torres J.

5/5

1st Source Bank has been our bank for many years and everyone that we have interacted with over the years has shown the ultimate loyalty and trust to us and we could never have the words to express our gratitude for the men and woman who serve us at the bank.
We stand at ones service always and will be forever grateful for yours.

Laura G.

5/5

1st SOURCE has become more than just a financial institution for me. They have become a family because since losing my mother, I have no family. My mom convinced me to go with 1st SOURCE decades ago and it’s the smartest thing I’ve ever done in my life.
To each and every employee in both branches here in Portage on Willowcreek and Central Avenue, I thank you from the bottom of my heart for being so helpful. Your professionalism, your dedication and your caring for your customers especially me will never go unnoticed.
My mom thanks you from heaven🥲

Tiana R.

5/5

No matter the location, 1st source staff is the heartbeat of the bank. In my experience since 2011, they go above and beyond for your needs. Monthly fees annoy me. Bit over all pleased.

Brenda L.

5/5

customer staff always friendly and go above and beyond to help and solve your needs